Full-Time

Customer Support Specialist

Posted on 4/18/2024

Lightspeed Commerce

1,001-5,000 employees

Cloud-based POS and payments platform

Data & Analytics

Consumer Software

Junior

Belfast, UK

Required Skills

Communications

Customer Service

Requirements

1-2 years of customer service experience
Excellent verbal and written communication skills in both English and ideally French
Ability to handle multiple outbound telephone calls
Effective telephone communication skills, with the ability to conveying a customer-focused attitude
Capable of managing multiple internal chats
Proven experience in managing multiple priorities in a fast-paced environment
Very strong organizational and decision-making skills
Proven troubleshooting skills
Openness to be working weekends and holidays
Computer hardware and networking experience
Experience working with Payment Systems or in the payment processing industry
Working knowledge of Mac OS X
Retail/Restaurant or eCommerce experience

Responsibilities

Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.

About our team

Our support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!

Responsibility

Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management

About You

1-2 years of customer service experience
Excellent verbal and written communication skills in both English and ideally French
Ability to handle multiple outbound telephone calls
Effective telephone communication skills, with the ability to conveying a customer-focused attitude
Capable of managing multiple internal chats
Proven experience in managing multiple priorities in a fast-paced environment
Very strong organizational and decision-making skills
Proven troubleshooting skills
Openness to be working weekends and holidays

Who you are

We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
You have a passion for creating great customer experiences
You have great problem-solving skills
You are a self-starter who also works well in a team environment
You can adapt easily in a constantly evolving role

Amazing if you have

Computer hardware and networking experience
Experience working with Payment Systems or in the payment processing industry
Working knowledge of Mac OS X
Retail/Restaurant or eCommerce experience

Benefits

Work in a talented global team with strong role growth opportunities
Flexible Working policy (Office, Hybrid, Remote)
Lightspeed share scheme (we are all owners)
Company pension program
Private medical insurance
Health and wellness benefit
Mental health online platform and counseling & coaching services
Paid leave and assistance for new parents
Language classes & LinkedIn Learning license
Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Lightspeed Commerce

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Website

View Company Profile

Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights

Headcount

6 month growth

↑ 5%

1 year growth

↑ 19%

2 year growth

↑ 17%