Service Delivery Coordinator

 Durham, NC

Position: Service Delivery Coordinator – Global Flex Desk

As a member of the Global Flex Desk, the successful candidate will work with Nutanix stakeholders and assist in converting the Nutanix Xpert Services opportunities that were already sold into scheduled deliverables.  Through the interaction with stakeholders, needs are identified, potential offerings presented, and next steps are scheduled for service delivery and revenue recognition. 

Your Role: Responsibilities

• You will work closely with Global Account Teams, Services Sales Managers, Service Delivery Managers, and various Lines of Business (LOBs) teams to verify or determine scope for pre-paid professional services (flex credits) and continue cadence to allocate flex credits for services from our Nutanix service offerings for consumption and revenue recognition.
• Manage the process offering service solutions for undefined, pre-paid services within designated timelines
  • Using available tools, make service recommendations from Nutanix service offerings for flex credit consumption based on available flex credits to bring project to closure and revenue recognition
  • Gather required information from account teams or customers based on service offering decision
  • Work with Services Sales Managers to create Flex Credit Consumption Email burndowns for customer approval and assist with SOWs to help drive process through DocuSign as required
• Manage and report on the status of flex credits allocated for Nutanix Xpert Services using Google sheet
• Respond to ad hoc questions regarding flex credits (customer balances, flex credit usage, etc.)

About You:  Qualifications

• Proficient in managing multiple projects simultaneously, in various stages of completion
• Highly organized and disciplined with extreme attention to detail
• Strong problem-solving skills, customer service and interpersonal skills
• Ability to articulate and communicate with all levels of management and customers from including other countries
• Ability to collaborate with and respond in a timely manner to end-user customers, field sales and service delivery teams
• Willingness to work in different time zones, as needed

Experience:

• Currently has or pursuing a BA/BS degree in business, marketing, operations, or a related field
• Related experience in Professional Services for an IT or cloud-based software company a plus

The pay range for this position at commencement of employment is expected to be between $52,800 and $105,600/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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