Full-Time
Mid-Market Customer Success Manager
Posted on 6/6/2023
Comprehensive finance platform for corporate card management, bill
Compensation Overview
$110,500 - $130,000Annually
Mid, Senior
Miami, FL, USA + 2 more
- Minimum 5 years of customer success or implementation experience in a B2B organization
- Exceptional project management and time management skills
- Desire to learn product inside out - understanding why Ramp was built the way it was and know how to communicate this effectively
- Proven track record exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers' needs and position product solutions accordingly
- High adaptability and understanding of change within the evolution of a startup
- Excellent verbal and written communication skills as well as interpersonal skills
- Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp's functionality and best practices
- Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout
- Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp's suite of products
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
- Bachelor's degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup
- Ability to understand financial services
Ramp is a comprehensive financial platform that streamlines corporate expenses, bill payments, and accounting automation, saving businesses time and money, with users reporting an average 3.5% more savings and 8x faster book closing. As the fastest-growing corporate card and bill payment platform in America, it serves a diverse range of clients from startups to global enterprises, and was named Fast Company’s 2023 Most Innovative Company in North America. The company's commitment to modernizing finance operations is evident in its user-friendly interface and responsive customer service, which have been praised for eliminating manual work and reducing human errors.
Company Stage
Series D
Total Funding
$1.7B
Headquarters
New York, New York
Founded
2019
6 month growth
↑ 61%1 year growth
↑ 72%2 year growth
↑ 184%Benefits
Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.
Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.
Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.
Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.