Full-Time

Mailroom

Posted on 12/16/2025

Deadline 12/16/26
IST Management

IST Management

501-1,000 employees

Outsourced information lifecycle management services

Compensation Overview

$19/hr

Philadelphia, PA, USA

In Person

Category
Facilities Operations (2)
,
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent (GED) is required
  • Litigation copy and mail services experience is required
  • Knowledge of Microsoft Office and basic computer and internet savvy
  • Ability to communicate professionally both verbally and written with customers and other employees, both one-on-one and during meetings
  • Must have attention to detail and critically think through and resolve problems
  • Ability to lift up to 55 pounds on occasion
  • Willingness to cross-train for other job functions
Responsibilities
  • Prioritize work as required to ensure customer needs are met regarding on-time delivery of services and quality of work. This position is tasked with office and facilities services – mailroom duties, copier/reprographics services, facilities maintenance and vendor management, conference services, corporate hospitality, shipping and receiving, and general office assistance.
  • Ensure all work standards are met on a consistent basis
  • Ensure maximization of productivity through efficient use of standard operating procedures
  • Work in an environment that promotes high motivation and customer satisfaction
  • Provide excellent customer service

IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • 71% positive employee reviews praise IST's flexible work-life balance for women and families.
  • Remote Managed Review roles with advanced training attract skilled eDiscovery talent.
  • New divisions expand IST into managed review and virtual support amid growing outsourcing demand.

What critics are saying

  • High turnover from poor New York management and low pay erodes mail service quality now.
  • Iron Mountain's AI digitization captures legal records market share from IST in 12-24 months.
  • Everlaw's generative AI automates 70% of document review, obsoleting IST's new divisions in 12-18 months.

What makes IST Management unique

  • IST integrates mail kiosks and smart lockers for faster university mail handling since 2021.
  • IST launches Managed Review division with experienced eDiscovery reviewers like Sherry Godfrey.
  • IST's Virtual Support Center and Self-Check-In Kiosks streamline centralized mailroom operations.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Bonus Incentives

Pet Insurance

Company News

IST Management Services, Inc.
Nov 29th, 2022
Faster, Convenient Mail with IST Kiosk & Smart Lockers

When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.

IST Management Services, Inc.
Sep 29th, 2022
IST: The Best & Brightest Team

For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.

IST Management Services, Inc.
Jun 30th, 2022
IST Management hires Sherry

Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.

IST Management Services, Inc.
Jun 4th, 2022
IST Supports Your Business Where You Need It

IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.

IST Management Services, Inc.
Dec 14th, 2021
IST Management Services, Inc launches two new divisions: Managed Review and the Virtual Support Center

IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.

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