Full-Time

Sales Development Manager

Bay Area, California

Posted on 10/8/2024

Level AI

Level AI

51-200 employees

Enhances customer experience through intelligent automation

Enterprise Software
AI & Machine Learning

Mid

Oakland, CA, USA

Hybrid position in Bay Area, CA.

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • 4+ years of prior sales and/or sales development experience, preferably in a position selling SaaS/Cloud Applications Software at the Enterprise level
  • Excellent communication skills
  • Entrepreneurial spirit, and willingness to build out new processes;
  • Thrive on energy, passion, and the desire to work in a fast-paced environment
  • Basic technical familiarity of modern SaaS applications, IT systems, and infrastructure.
Responsibilities
  • The Manager, Sales Development will possess the ability to manage and motivate Sales Development Representatives (SDR) to achieve individual sales and opportunity generation quotas
  • They also must be able to measure, monitor and hold SDRs accountable for their activities and results as well as lead by example
  • The Sales Development Manager will mentor each SDR on their team individually while also building a strong, cohesive, collaborative team and is responsible for monitoring pipeline, conversion rates and delivering on quota and forecast
  • Assess sales activities and forecasts to determine sales progress and required improvements
  • Collaborate with Marketing Demand Generation team to ensure effective follow up on leads to generate sales opportunities
  • Communicate results and adjust plans according to evolving business needs
  • Provide detailed reporting of lead flow and key performance indicators to senior management
  • Manage and coach a team of SDRs to develop their sales skills including vertical market knowledge, forecasting, prospecting, and other necessary skills, while maintaining individual accountability to goals
  • Work with each SDR to develop and implement business/sales plans to achieve sales quota
  • Identify and support opportunities for the training and professional development of department personnel

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Company Stage

Series C

Total Funding

$72.4M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven customer service solutions boosts Level AI's market potential.
  • Growing interest in real-time conversational intelligence tools enhances call center performance.
  • Rising adoption of generative AI technologies automates tasks and personalizes interactions.

What critics are saying

  • Emerging competition from other AI platforms threatens Level AI's market share.
  • Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.
  • Data privacy regulations may impact operations, especially with new monitoring features.

What makes Level AI unique

  • Level AI integrates human and machine intelligence for enhanced customer experience.
  • The company eliminates data silos, improving decision-making and customer interactions.
  • Level AI's subscription model offers steady revenue and customer retention.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

INACTIVE