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Full-Time

Sales Development Manager

Bay Area, California

Confirmed live in the last 24 hours

Level AI

Level AI

51-200 employees

Enhances customer experience through intelligent automation

Enterprise Software
AI & Machine Learning

Mid, Senior

California, USA

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • 4+ years of prior sales and/or sales development experience, preferably in a position selling SaaS/Cloud Applications Software at the Enterprise level
  • Excellent communication skills
  • Entrepreneurial spirit, and willingness to build out new processes;
  • Thrive on energy, passion, and the desire to work in a fast-paced environment
  • Basic technical familiarity of modern SaaS applications, IT systems, and infrastructure.
Responsibilities
  • The Manager, Sales Development will possess the ability to manage and motivate Sales Development Representatives (SDR) to achieve individual sales and opportunity generation quotas
  • They also must be able to measure, monitor and hold SDRs accountable for their activities and results as well as lead by example
  • The Sales Development Manager will mentor each SDR on their team individually while also building a strong, cohesive, collaborative team and is responsible for monitoring pipeline, conversion rates and delivering on quota and forecast
  • Assess sales activities and forecasts to determine sales progress and required improvements
  • Collaborate with Marketing Demand Generation team to ensure effective follow up on leads to generate sales opportunities
  • Communicate results and adjust plans according to evolving business needs
  • Provide detailed reporting of lead flow and key performance indicators to senior management
  • Manage and coach a team of SDRs to develop their sales skills including vertical market knowledge, forecasting, prospecting, and other necessary skills, while maintaining individual accountability to goals
  • Work with each SDR to develop and implement business/sales plans to achieve sales quota
  • Identify and support opportunities for the training and professional development of department personnel

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Company Stage

Series B

Total Funding

$37M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

12%

2 year growth

84%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
  • New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
  • The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.

What critics are saying

  • The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
  • Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.

What makes Level AI unique

  • Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
  • The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
  • Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.