Part-Time
Patient Service Associate
Radiology Department
Duke University
Private research university in Durham, NC
No salary listed
Durham, NC, USA
In Person
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Epic (EHR)
Medical Terminology
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Requirements
- High school education or equivalent knowledge of basic grammar and mathematical principles.
- At least one year of work experience directly communicating with and providing service to patients or the public, preferably in a healthcare-related field.
- Experience coordinating multiple tasks or activities effectively.
- Strong verbal and written communication skills.
- Basic personal computer and data-entry skills.
- Knowledge of medical terminology and telephone etiquette.
- Ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships.
- Ability to apply departmental policies, rules, and regulations for verifying patient information, collecting payments, and maintaining records and forms.
Responsibilities
- Coordinate and participate in daily clinic preparation, patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, customer service, message distribution, ancillary scheduling, preparation, and referral management.
- Review patient information in EPIC after diagnostic mammograms, schedule mammogram or breast ultrasound exams when needed, and review pathology reports for radiologist review.
- Prepare for clinic visits by reviewing next-day patients, entering pre-visit orders, and preparing new patient charts.
- Retrieve and file X-rays, office charts, medical records, reports, petty cash, collection bags, history sheets, ancillary reports, and required patient documentation.
- Check patients in, verify and update demographic and account information in Maestro Care, manage check-in alerts and files, and obtain required signatures.
- Collect and post copayments and account balances, process insurance cards and patient-specific documents, and maintain encounter and requisition records.
- Coordinate laboratory services and procedures, prepare encounter forms and ancillary requisitions, audit forms for completeness, and batch encounter forms or post charges in Maestro Care.
- Schedule tests, procedures, and return appointments using the correct appointment types and referring or primary care physician information.
- Explain billing and determine amounts to collect according to insurance plans and applicable credit and collection policies.
- Check patients out and maintain private physician office charts.
- Answer telephone calls, take and deliver messages, accurately report medical information from patients and referring physicians, and disseminate messages according to communication standards.
Desired Qualifications
- Healthcare-related patient or public service experience.
Duke University is a research university offering undergraduate, graduate, and professional education alongside interdisciplinary research and health care.
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