Full-Time
Manager Business Performance & Customer Insights
Analytics & SAP/OTC Performance Focus
Updated on 9/13/2026
Amgen
10,001+ employees
Biotech company creating biologic medicines
No salary listed
Hyderabad, Telangana, India
In Person
Bachelor's, Master's
 Data & Analytics (1) |
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- At least 8 years of experience in analytics, data management, business intelligence, performance management, customer experience operations, order-to-cash, supply chain, finance, or related business operations.
- Experience developing KPI frameworks, dashboards, self-service analytics, data governance routines, or data product lifecycle practices.
- Hands-on experience with SAP ERP and Salesforce, Power BI, or Tableau.
- Experience partnering with Technology or Information Systems teams on data integration, reporting automation, data quality, access, and platform enhancement initiatives.
- A bachelor's degree in Business, Analytics, Computer Science, Engineering, Supply Chain, Finance, or a related field.
- Strong understanding of customer experience, order-to-cash service models, standard operating procedures, service-level agreements, key performance indicators, operational controls, and cross-functional dependencies.
- Experience establishing analytics governance, metric standards, data stewardship practices, and data product lifecycle management.
- Advanced analytical and problem-solving skills, including the ability to connect data, process, customer behavior, and business impact.
- Strong data storytelling and visualization skills, with the ability to communicate technical insights clearly to non-technical stakeholders and senior leaders.
- Digital fluency with enterprise resource planning, customer relationship management, business intelligence, process mining, and automation platforms.
- Strong stakeholder management, facilitation, change agility, and continuous improvement capabilities in a global, matrixed environment.
- Translate global Global Customer Experience and Order-to-Cash objectives into a performance measurement roadmap, key performance indicator framework, and prioritized analytics portfolio.
- Develop and sustain insights across order management, customer inquiries, returns, chargebacks, credits, complaints, disputes, service reliability, digital adoption, and related order-to-cash performance areas.
- Provide proactive analysis, trend interpretation, and early-warning indicators to help leadership identify customer pain points, operational risks, service gaps, and improvement opportunities.
- Partner with Global Customer Experience and Order-to-Cash leadership to turn dashboards and analytics into operating routines, action plans, and measurable outcomes.
- Establish and maintain an analytics governance framework covering metric definitions, data lineage, ownership, quality controls, refresh cadence, access, documentation, and change control.
- Serve as functional data owner or steward for defined analytics assets, clarifying decision rights, escalation paths, and accountability across business and technology stakeholders.
- Lead or support governance forums with Global Customer Experience, Finance, Supply Chain, Quality, Compliance, Commercial, Technology or Information Systems, and outsourced partners.
- Ensure analytics products and reporting practices comply with enterprise data, privacy, security, and documentation standards.
- Own the data product lifecycle for dashboards, scorecards, and insight assets using a vet-build-sustain-sunset model.
- Vet new requests by assessing business value, stakeholder readiness, data availability, risk, adoption potential, and alignment to global priorities.
- Build scalable data products by translating business needs into requirements, user stories, source-to-target logic, visualization standards, testing plans, and release criteria.
- Sustain products through adoption tracking, usage analytics, training, support documentation, quality monitoring, backlog management, and periodic value reviews.
- Sunset or consolidate low-value, redundant, or unsupported reporting assets while managing stakeholder communication and transition plans.
- Design, build, and enhance Power BI and Tableau dashboards and reporting products using SAP ERP, Salesforce Service Cloud or eCommerce, Celonis, UiPath outputs, and other enterprise data sources.
- Partner with Technology or Information Systems and platform teams to improve data foundations, automate manual reporting, strengthen data accessibility, and support integration across commercial and digital customer channels.
- Promote consistent dashboard design, visualization standards, storytelling practices, and self-service tools that enable business users to act on insights.
- Deliver training, documentation, and stakeholder enablement to improve analytics literacy and adoption across teams and partners.
- Lead and support continuous improvement initiatives focused on process optimization, standardization, automation, data quality, and service performance.
- Pilot, test, learn, and refine analytics products and governance practices based on user feedback and business outcomes.
- Support transformation initiatives and change management efforts, embedding performance metrics, dashboards, and insights into new ways of working.
- Provide functional leadership, coaching, and prioritization for analysts or matrixed contributors supporting business performance and customer insights initiatives.
- Experience with Celonis or workflow tools.
- Two to four years of experience leading projects, analytics portfolios, direct reports, or matrixed contributors in a global or shared services environment.
- Experience in pharma, biotech, healthcare, regulated environments, United States-based companies, or global stakeholder models.
- An advanced degree.
Amgen develops medicines that treat serious illnesses by using biologic therapies made from living cells. These therapies are designed to target specific disease processes, such as cancer, cardiovascular disease, and autoimmune conditions, and are produced through biotechnology methods that create proteins or antibodies. Amgen’s products are sold to patients and healthcare providers worldwide, with revenue funding ongoing research and development to discover new treatments. The company stands out by focusing on biologic medicines at a large scale and maintaining a steady pipeline of potential therapies across multiple disease areas, supported by global manufacturing and a commitment to bringing therapies to patients. Its goal is to improve patient outcomes by discovering and delivering new, effective treatments while reinvesting a significant portion of earnings into research and development.
Company Size
10,001+
Company Stage
IPO
Headquarters
Thousand Oaks, California
Founded
1980
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Simplify's Take
What believers are saying
- Amgen raised 2026 revenue guidance to $38.2 billion-$39.4 billion after Q2 outperformance.
- Repatha sales jumped 37% to $953 million, driven by cardiologist and primary-care adoption.
- MariTide now has nine ongoing and three planned Phase 3 studies across obesity.
What critics are saying
- Prolia and XGEVA sales fell 33% in Q2 2026 as biosimilars hit.
- FDA proposed withdrawing TAVNEOS in April 2026, threatening a marketed rare-disease franchise.
- If MariTide misses 2027 endpoints, Amgen loses its next obesity growth pillar.
What makes Amgen unique
- Amgen's six growth drivers produced nearly 70% of Q2 2026 product sales.
- IMDELLTRA sales rose 115% in Q2 2026, validating Amgen's oncology engine.
- Hyderabad's 2027 Science and Innovation Center expands Amgen's seven-lab global R&D network.
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Company News
Revolution Medicines received FDA approval for daraxonrasib, the first targeted therapy for metastatic pancreatic cancer, after clinical data showed it reduced death risk by more than half. The company is clinical-stage with no current revenue and posted a $1.1 billion net loss in FY 2025. Amgen reported FY 2025 revenue of $36.7 billion, up 9.9% year-over-year, with net income of $7.7 billion and a 21% net margin. Free cash flow reached $8.1 billion. The company carries a debt-to-equity ratio of 6.3x. Revolution Medicines maintains a 0.1x debt-to-equity ratio and 9.5x current ratio but recorded negative free cash flow of $913.7 million. The company's pipeline targets RAS-driven tumours including lung cancer. A partnership with Royalty Pharma provides funding for development. Both companies face distinct risks: Amgen confronts pricing pressures and biosimilar competition, whilst Revolution Medicines carries clinical trial failure risks and competes against larger pharmaceutical firms.
Amgen reported revenue of $36.7 billion in FY 2025, up 9.9% year-over-year, with net income of $7.7 billion and a 21% net margin. The biotech giant maintains a debt-to-equity ratio of 6.3x and generated $8.1 billion in free cash flow. CRISPR Therapeutics, meanwhile, saw revenue fall 90% to $3.5 million in FY 2025, posting a net loss of $581.6 million. The gene-editing firm burns $345.9 million in cash but holds a strong current ratio of 13.3x. Its CASGEVY therapy for sickle cell disease has gained approval in the US, UK, and EU, with Vertex handling commercialisation under a 60-40 revenue split. Amgen faces pricing pressure from the Inflation Reduction Act and biosimilar competition. CRISPR Therapeutics carries clinical execution risk and ongoing intellectual property disputes.
Amgen and AstraZeneca announced positive results from the phase III DeLLphi-305 study evaluating Amgen's Imdelltra (tarlatamab) combined with AstraZeneca's Imfinzi (durvalumab) as first-line maintenance treatment for extensive-stage small-cell lung cancer (ES-SCLC). The study met its primary endpoint of overall survival and key secondary endpoint of progression-free survival, with no new safety concerns identified. ES-SCLC affects approximately 195,000 people globally. If approved, the combination would compete with Jazz Pharmaceuticals' Zepzelca plus Roche's Tecentriq, which received FDA approval in October 2025. Imdelltra, approved in 2024 for ES-SCLC progression after platinum-based chemotherapy, generated $546 million in global sales during the first half of 2026, up from $215 million in the prior-year period.
Amgen reported FY 2025 revenue of $36.7 billion, up 9.9% year-over-year, with net income of $7.7 billion and a 21% net margin. The biotech serves 17 million patients globally with treatments for heart disease, obesity, and cancer. However, three distributors—McKesson, Cencora, and Cardinal Health—accounted for 77% of gross revenues, creating concentration risk. The company's debt-to-equity ratio stood at 6.3x. Moderna posted FY 2025 revenue of $1.9 billion, down 39.2% as pandemic-related vaccine demand declined. The mRNA specialist reported a net loss of $2.8 billion, resulting in a negative 145.2% net margin due to high research and development costs. The company is pivoting its mRNA platform toward infectious diseases, cancer, and rare conditions whilst expanding through partnerships like its collaboration with Merck.
Amgen trades at $393 per share, representing a trailing multiple of 23.3 times adjusted earnings. The biotech faces declining sales from Prolia and XGEVA, down 33% year-over-year to $1.1 billion in Q2 2026, due to biosimilar competition. Six key growth medicines grew 26% year-over-year, accounting for nearly 70% of Q2 product sales. Analysts forecast the forward multiple at 17.0 times for fiscal 2026 and 16.1 times for 2027. However, consensus assumes expanding profit margins whilst Amgen increases spending. Non-GAAP research spending is set to grow in high single digits for 2026, funding nine Phase III trials for MariTide, its obesity treatment candidate. Management warned of meaningful operating expense increases in Q3 2026. The valuation depends on margin expansion materialising during this investment phase.