People Operations Generalist

About us

Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.

What we believe

We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.

Summary

As we continue to grow we need a People Operations Generalist to execute on our vision! People Operations at Office Hours serves to align our business objectives with our most valuable asset — our people. Making sure every cOHworker operates at their highest levels and continually grows into their full potential is key to accomplishing our goals in 2025 and beyond. In this role, you will lead those efforts through employee support, rigorous process-building and system management, and major contributions across employee experience, compensation and policy.

This role is fast-paced and involves managing and supporting a wide range of projects, and requires flexibility to adapt to changing business priorities and a proactive attitude to identify and tackle challenges as they arise.

Responsibilities

• Own employee support. You will build relationships with each employee, ensure policies are clear and important materials are available, and manage complex and sensitive situations in collaboration with leadership.
• Oversee and operate our payroll, HRIS, and benefits platforms, including regularly updating employee information and generating reporting for key stakeholders and regulators.
• Run employee onboarding and offboarding, including background checks, I-9s, immigration and visas, compliance training, and hardware and software provisioning in collaboration with the Ops team.
• Drive continued compliance with internal policies, and identify new or improved policies and standards to meet evolving legal and regulatory requirements and company priorities.
• Partner with other departments on key strategic areas such as compensation, recruiting, and employee experience.

Qualifications

• 1-5 years of relevant experience in people related roles.
• You are passionate about helping people do great work and have great employee experiences.
• Your interpersonal and communication skills are second to none. You are able to maintain trust, keep strict confidentiality, and demonstrate empathy without compromising principles.
• You are detail-oriented and organized. You run tight, consistent processes, and shine at documentation.
• You are resourceful, high-agency and thrive in a fast-paced environment. You are driven by solving problems, and no problem is too big or too small to inspire action.
• You are intellectually curious, and in all situations you seek to understand root causes and nuance.

Bonus Points

• Prior experience working at a startup.
• Prior experience in operational roles, which may include supporting legal, HR, finance, and trust & safety departments.

Our Benefits

• Competitive Salary & Stock Options
• Healthcare, dental, and vision coverage
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice:

Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).

Pay range: $85,000 – $105,000, based on seniority and relevant experience

This is a hybrid role, in our San Francisco office 2-3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!