Full-Time

Parts Counter Specialist

Posted on 4/18/2024

ASCO Equipment

201-500 employees

Sells, rents, services construction and agricultural equipment

Food & Agriculture

Industrial & Manufacturing

Real Estate

Junior

Tyler, TX, USA

Required Skills

Communications

Customer Service

Requirements

2+ years of experience as a parts specialist is preferred
Ability to work in a fast-paced/high-volume dealership
Detail-oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other parts programs
Personal dedication to work safety and accountability

Responsibilities

Provide superior customer service with warm greetings and eagerness to help
Ask questions to accurately identify machine make/model/serial numbers
Investigate part needs and determine additional parts needed
Fulfill parts orders with in-stock inventory & place orders as needed
Accurately match orders with packing slips
Collect customer payment information/POs and call on past due accounts
Utilize resources (online manuals, microfiche) to identify parts needed
Maintain parts inventory
Help with Shipping and Receiving

At ASCO our attitude is "We’re On It" -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we’re on it.

ASCO Equipment has a career opportunity for a Parts Counter Specialist in Tyler, Texas. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible for providing superior service while working with customers over the phone and on a walk-in basis.

RESPONSIBILITIES:

Provide superior customer service with warm greetings and eagerness to help
Ask questions to accurately identify machine make/model/serial numbers
Investigate part needs and determine what additional parts would be needed
Fulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
Accurately match orders with packing slips
Collect customer payment information/POs and call on past due accounts
Utilize resources, (online manuals, microfiche) to properly identify parts needed
Maintain parts inventory
Help with Shipping and Receiving

BASIC QUALIFICATIONS:

2+ years of experience as a parts specialist is preferred
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other parts programs
A personal dedication to work safety and with accountability

Reasons to Join Team ASCO:

Our Vision: To be a blessing to those we serve

Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability

Extensive Benefits unparalleled in our industry:

100% Paid Health Insurance

401K + Profit Sharing

ASCO Children’s Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education

Paid Holidays + More!

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

ASCO Equipment

View

Website

View Company Profile

ASCO Equipment specializes in sales, rentals, and services for construction, agricultural, and material handling equipment, representing various well-known brands. They offer a full line rental department and have a parts department with a large inventory and knowledgeable staff, committed to maximizing equipment uptime.

Company Stage

N/A

Total Funding

N/A

Headquarters

Lubbock, Texas

Founded

1960

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 13%

2 year growth

↑ 18%