Senior Manager

Greenhouse is looking for a Senior Manager, Community & Advocacy Marketing to join our team!

Greenhouse’s mission is to help every company become great at hiring—and our customers are central to that. As we continue to grow and evolve our platform, the need to foster meaningful relationships, connection, and knowledge sharing within our customer community has never been more important.

Reporting to our Director of Customer Marketing, the Senior Community & Advocacy Marketing Manager I will lead the strategy and execution of our community and advocacy programs. This role will own and evolve how we connect customers to each other and to Greenhouse across digital and in-person community channels. You’ll also scale our advocacy engine—empowering customers to share their stories, influence our roadmap, and amplify their expertise in the broader talent community.
This is a highly cross-functional role, partnering with teams across Customer Marketing, Success, Product, Sales, and Brand to create value for our customers and drive business outcomes.

Who will love this job

• An experienced community leader – You've led end-to-end community programs across multiple channels and know how to scale what works.
• A builder  – You connect community growth and advocacy to broader business goals, always aiming for measurable impact.
• A data-lover – You use metrics to guide strategy, optimize programs, and demonstrate value.
• A customer advocate – You’re passionate about creating meaningful, engaging experiences that deepen customer connection.
• A collaborator – You thrive in cross-functional partnerships and communicate clearly across teams.
• A strategic innovator  – You're a resourceful and strategic creative who balances bold, innovative ideas with the meticulous planning and project management needed to execute them flawlessly. 
• A tech-enthusiast  – You’re curious about new tools, including AI, and use them to enhance engagement and drive efficiency.

What you’ll do

• Lead Greenhouse’s customer community strategy—develop and execute a multi-channel plan that connects and engages customers throughout their lifecycle.
• Build scalable community infrastructure—oversee forums, event platforms, engagement tools, and feedback loops to support sustainable community growth.
• Elevate the customer voice—gather and synthesize insights from community and advocacy interactions to inform Product, Marketing, Sales, and Customer Success strategies.
• Design high-impact campaigns and moments—lead activations, meetups, and surprise-and-delight experiences that strengthen connection and loyalty.
• Measure and optimize program performance—define key metrics, report on community health and advocacy impact, and continuously test new ideas to improve the customer experience.
• Own and scale customer advocacy programs—manage initiatives like reference networks, product champions, and customer storytelling that turn advocates into growth drivers.
• Act as a player/coach—create conditions that motivate and engage team members to deliver initiatives that drive customer and revenue outcomes.
• Additional projects and responsibilities as business needs require.

You should have

• Have 5+ years of experience building and leading customer programs (community programs required, advocacy programs are a plus), preferably in a B2B SaaS environment.
• Experience running multi-channel programs (e.g., forums, events, Slack/Discord) and understand how to scale or migrate them.
• Experience mentoring, coaching, or managing team members, interns, or contractors.
• Able to bridge the gap between high-level strategy and day-to-day execution - you’re equally comfortable defining big-picture vision and rolling up your sleeves to bring it to life.
• Experience managing up and cross-functional relationships, especially across Marketing, Customer Success, Sales, and Product.
• Understanding of what makes a great customer experience and bring creativity, fun and operational savvy to every touchpoint.
• Familiarity with modern community platforms, CRM tools, and engagement software.
• Able to thrive in fast-paced, collaborative environments with a strong bias toward action, organization and communication.
• Familiarity with Greenhouse or understanding of the talent acquisition/HR tech space, a plus.
• Experience migrating communities from Slack to a Web-based platform, a plus.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.  

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $119,000 - $159,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

The anticipated closing date for this role is October 24, 2025. 

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This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.