Registered Client Service Associate

Job Description

Job Summary

At Crane Private Wealth Group clients are our main priority, and the Registered Client Associate role is critical to our success. As such, we are seeking a client-focused team player who is attentive, empathetic, a lifelong learner and an expert problem solver to join our team.

This essential role helps to provide high quality and high touch administrative support to Financial Advisors, their prospective and existing clients and other branch team members. The ideal candidate will have effective communication skills as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced environment. Come grow with us and see where a career with Crane Private Wealth Group could take you!

Essential Duties and Responsibilities

• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes, scheduling of meetings with prospective and existing clients

• Works both independently and within a team environment to provide crucial support to the financial advisors and branch office

• Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies

• Ensures key client information and documentation is current with firm and industry requirements, rules and regulations

• Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received

• Prepares financial reports, spreadsheets and other materials for client meetings

• Inputs orders and rebalances portfolios on behalf of the Financial Advisors

• Creates and maintains records and files utilizing Client Relationship Management (CRM) software

• Assists Financial Advisors with marketing efforts including seminars and other client-facing events

• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures

• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Knowledge of

• Company’s working structure, policies, mission, and strategies.

• Managed account platforms.

• General office practices, procedures, and methods

• Investment concepts, practices and procedures used in the securities industry

• Financial markets, products and industry regulations

• Trading terminology

Skill in

• Client Relationship Management (CRM) software, or similar contact management software

• Excel, including developing spreadsheets as needed and for ongoing reporting

• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)

Ability to

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

• Analyze and research account information

• Identify time sensitive items and assess competing priorities

• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns

• Handle stressful situations and provide a high level of customer service in a calm and professional manner

• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually

• Provide a high level of customer service

Licenses/Certifications

• Series 7 strongly preferred.

Crane Private Wealth Group and its employees are independent contractors with respect to Raymond James; not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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