Full-Time

Associate Field Network Engineer

Confirmed live in the last 24 hours

CDK Global

CDK Global

5,001-10,000 employees

Integrated software solutions for automotive retail

Automotive & Transportation
Enterprise Software

Compensation Overview

$26 - $29Hourly

+ Bonus

Entry, Junior

H1B Sponsorship Available

Agawam, MA, USA

Field-based position servicing customer sites in Greater Massachusetts and surrounding states.

Category
Network Administration
IT & Security
Required Skills
Salesforce
Requirements
  • Associate’s Degree or Equivalent Experience
  • Industry Standard PC & Network Certifications
Responsibilities
  • Perform Daily functions using WFM device to update service and installation cases. (95-100%)
  • Receive and accept service and install cases
  • Update ETA information within specified ETA guidelines
  • Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
  • Create and Update Parts Requests as required (receipt / return)
  • Close and Updates cases including any Asset Changes
  • Perform Asset Inventory of client sites as required during installs
  • Field Troubleshooting Skills (75-85% Competency)
  • First Call Resolution
  • New Products – Stay current
  • OTA
  • Network (75-85% Competency)
  • Troubleshoot and Repair Wired LAN
  • Troubleshoot WANs
  • Troubleshoot and repair wired bridges
  • Add changes to CDM
  • General Policy Adherence
  • IP and Subnets
  • Configuring Routers NDC Model
  • Cabling (OSI Layer one)
  • Terminal Server procedures
  • CCNA
  • Configuring Routers Advanced Model
  • Adhere to NAT policies & procedures, access lists
  • Dial on Demand -Advanced router issues
  • Vlan Config
  • Site to site VPN
  • Security
  • VPN Concentrator
  • SDWAN (Cloud Connect)
  • IPT Phone Handset
  • IPT TS
  • IPT Call Manager
  • IPT Router
  • Wireless Implementation (75-85% Competency)
  • Wireless Site Survey (Active/Passive)
  • Access Point Coverage/Configuration and Wireless Bridge Implementation
  • Using CDK Tooling (75-85% Competency)
  • Proton
  • Heisenberg
  • Ekahau
  • Meraki Dashboard
  • Salesforce
  • VeloCloud Orchestrator
  • Microsoft 365
  • Case Management System
  • Spooler Setup/Maintenance (75-85% Competency)
  • Master Spooler procedures, redirect printing
  • Hardware Installation (75-85% Competency)
  • Presite Procedures
  • Design Procedures
  • Hardware Install
  • Hardware Relocation
  • Quality Procedures
  • Client interfacing
  • Install Certification
  • Snapon Support (95-100% Competency)
  • Loading procedures
  • Licensing
  • Workstation Setup
  • SLA
  • Dot Matrix (75-85% Competency)
  • Change Configs/Default
  • Replace Print Head
  • Replace FRU
  • Replace Cables
  • Replace OCP and/or switches
  • Replace or adjust Platen
  • Replace Motor/belts/sensors
  • Replace tractors
  • Lasers (75-85% Competency)
  • Change Configs from Menu/Default
  • Replace Fuser/toner/PS
  • Resolve paper jam issues replace/clean rollers
  • Troubleshoot and replace FRU's
  • Higher Repair to Swap ratio
  • PC (75-85% Competency)
  • Diagnostics
  • Component replacement
  • Operating System or System Image
  • BIOS & Configuration
  • Virus Protection - AV Loads
  • Use of diagnostic tools
  • PC Upgrades
  • SIA Loads
  • Drive Loads
  • Driving Customer interaction Revenue (75-85% Competency)
  • 3rd Party PC Maintenance
  • Maintenance Resign
  • T & M
  • PC Sales w Maintenance
  • Active listening (85-95% Competency)
  • Demonstrated Active listening Skills
  • Conflict Resolution (85-950% Competency)
  • Client interaction
  • Team Interaction
  • Spares Inventory Maintenance- Scan all items during quarterly count
  • Social Style (95-100%)
  • Proper Attire - Business Casual
  • Personal Hygiene

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations, including billing, customer relationship management (CRM), inventory management, and service scheduling. By using these tools, dealerships can enhance their efficiency and improve customer experiences, which can lead to increased sales. CDK Global operates on a subscription-based model, allowing clients to pay a recurring fee for access to their software, and also offers consulting and support services for additional revenue. A key focus for CDK Global is the transition to electric vehicles (EVs), as they conduct research to understand dealership challenges in this area and adapt their solutions accordingly. The company's goal is to advance automotive retail by utilizing technology to create modern conveniences and improve operational efficiency for their clients.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Hoffman Estates, Illinois

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • CDK Global's recognition as a top workplace for women highlights a positive company culture and potential for employee satisfaction.
  • The launch of a new certification program for dealership employees demonstrates CDK Global's commitment to enhancing client capabilities and service quality.
  • Their proactive approach to EV transition challenges can lead to increased market relevance and opportunities in the growing electric vehicle sector.

What critics are saying

  • The recent cybersecurity breach and subsequent lawsuits pose significant reputational and financial risks for CDK Global.
  • The $100 million antitrust lawsuit payout indicates potential vulnerabilities in CDK Global's business practices and market position.

What makes CDK Global unique

  • CDK Global's focus on the automotive retail industry with integrated software solutions sets it apart from more generalized software providers.
  • Their subscription-based model ensures a steady revenue stream, allowing for continuous updates and customer support, unlike one-time purchase models.
  • CDK Global's research into EV transition challenges positions them as a forward-thinking partner for dealerships navigating the shift to electric vehicles.

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