Full-Time
Business Operations Project Manager
NiCE
5,001-10,000 employees
Cloud-based CXaaS with AI analytics
No salary listed
Union City, NJ, USA + 3 more
More locations: Draper, UT, USA | Atlanta, GA, USA | Richardson, TX, USA
In Person
 Business & Strategy (2) |
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- At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
- Excellent understanding of business processes
- Experience in leading discovery, solution suggestion and implementation phases in projects
- Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
- Experience in writing business requirement documents
- Self-learning capabilities, via reading, interviewing and data analysis
- Managerial skills and experience in matrix management
- Experience leading multi-activities in parallel
- Experience working closely with IT
- Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
- Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
- Highly organized, dynamic and self-motivated team player with a flexible and creative approach
- Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
- Experience in Consulting company - an advantage
- Knowledge in Professional Services and Support processes and systems – an advantage
- Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)
- End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
- Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning
- Manage discussion to identify and suggest the best practice process to handle business challenges
- Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
- Consume company's data and BI reports for process discovery and business insights.
- Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.
- Lead process rollout to wide population, including workshops, UAT and training
- Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion
- Experience with data analytics and BI tools (not explicitly listed but implied by BI reports)
- Knowledge of NiCE products or professional services and support processes – an advantage
- Prior experience with change management methodologies and training delivery
NICE provides cloud-based customer experience (CX) solutions through its CXone platform, a CXaaS suite that includes AI-driven analytics, workforce optimization, and digital self-service. The product runs as a subscription cloud service that integrates with other enterprise systems and a broad ecosystem of pre-integrated applications. Brands use the CXone cloud to manage customer interactions across channels, while AI analytics uncover insights and workforce optimization helps schedule staff. NICE differentiates itself with a broad, enterprise-grade CXaaS platform and extensive integration capabilities through a large partner ecosystem, aiming to improve customer experiences and operational efficiency for businesses.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Ra'anana, Israel
Founded
1986
Get referred to NiCE
Find people who can refer or advise you
Simplify's Take
What believers are saying
- AI ARR grew 66% YoY in Q1 2026, reaching 14% of cloud revenue for enterprises like Citi.
- Banco do Brasil and Sopra Steria deployed Copilot for Agents, achieving 90% SLA and reduced rework.
- Six inaugural AI Specialization partners including Accenture and Deloitte validate enterprise AI delivery at scale.
What critics are saying
- Hyperscalers Microsoft and Google will commoditize agentic AI, eroding CXone Mpower pricing power within 12–18 months.
- Cognigy acquisition integration failure could trigger a $955M+ write-down and slash AI ARR growth below 20%.
- TTEC Digital and Accenture will leverage the AI Specialization Program to bypass NICE and steal enterprise ARR.
What makes NiCE unique
- NICE CXone Mpower is the only AI-native platform orchestrating human and AI agents as one operating model.
- NICE holds 11 consecutive Gartner Magic Quadrant Leader titles for Contact Center as a Service.
- NICE combines 40 years of domain expertise with agentic AI to predict customer outcomes in real time.
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Benefits
Hybrid Work Options
Flexible Work Hours
Company News
NiCE launches AI Specialization Program, recognising partners driving significant AI outcomes for enterprises. Nice | Published 2 July 2026 Six industry-leading partners - Accenture, Cirrus, Deloitte, Route 101, and TTEC - named as inaugural AI Specialization partners under the NiCE 360 Partner Program NiCE (Nasdaq: NICE) today announced the launch of the NiCE AI Specialization Program, a formal, criteria-based recognition within the NiCE 360 Partner Program designed to recognise partners delivering measurable outcomes for enterprise organisations. As part of the launch, NiCE has named six inaugural AI Specialization partners: Accenture, Cirrus, Deloitte, TTEC, and Route101. The NiCE AI Specialization Program establishes one of the industry's most rigorous standards for AI delivery. Modelled on industry-recognised frameworks, it gives enterprise buyers a trusted, independently verified way to identify the partners proven to deliver AI at scale, setting a new benchmark for enterprise AI delivery. "Enterprises are placing significant investment in AI, and they need partners with deep AI skills and experience that provide advisory consulting and implementation services. The NiCE AI Specialization Partner Program sets that standard. It recognises the partners who have proven they can turn NiCE AI into measurable business outcomes, and gives every enterprise a trusted, independently verified way to choose who to build with," said Dorothy Copeland, Chief Partner Officer, NiCE. Every AI Specialization partner is validated against three pillars - People, Practice and Performance - that together prove they can deliver enterprise AI at scale: * People: A bench of certified AI talent, including NiCE Certified AI Engineers (NCAE) at Practitioner level or above, Conversation Designers and dedicated AI Delivery Leads, so that every engagement is backed by credentialed human expertise. * Practice: Proven, live deployments across the NiCE AI suite, including Cognigy, Autopilot, Copilot, Auto Summary and Proactive AI, spanning at least three distinct use-case categories and one or more enterprise-scale engagements. * Performance: Independently verified business outcomes, including AI-attributed annual contract value (ACV), customer satisfaction (CSAT) scores, net retention and enterprise references that demonstrate measurable impact. "The NiCE AI Specialization affirms our commitment to outcomes over promises. Being part of this first cohort reflects the depth of our certified talent and the impact of the deployments we deliver across the full NiCE AI suite," said Jason Roos, CEO, Cirrus. "The NiCE AI Specialization recognises what our clients already experience: a partner that pairs deep NiCE expertise with a relentless focus on outcomes and quality. Being named in this first cohort validates the dedicated certified talent and proven deployments we bring to every engagement," said Stephan Schuessler, Partner Technology & Transformation, Deloitte Consulting. "Being named among the first AI Specialization partners reflects the standard we hold ourselves to on every engagement. This recognition is built on certified talent, live deployments, and the measurable outcomes our enterprise clients count on," said Russell Attwood, CEO, Route 101. "The enterprise market is flooded with AI hype, but technology alone doesn't solve business challenges. True transformation requires connecting advanced tools with a company's broader operational and technology ecosystem. Being recognised as both an inaugural NiCE AI Specialization partner and a Platinum Partner reinforces TTEC Digital's ability to deliver the deep consulting and end-to-end integration required to make AI work at scale and drive meaningful outcomes," said Chris Brown, President, TTEC Digital. The AI Specialization Program is the first in a planned roadmap of Specializations under the NiCE 360 Partner Program. NiCE plans to roll out a series of product and vertical-market specialisations throughout 2026 and 2027. As the program expands, enterprises will be able to choose partners with deep, validated expertise in their specific industry, pairing proven delivery with the domain knowledge that turns technology into measurable results in their market.
Strada announces partnership with NiCE CXone. Amir Prodensky Jun 17, 2026 What it means for insurance carriers already running on the world's leading contact center platform. What Strada API, Inc. announced. Strada announced today its integration with NiCE CXone, one of the world's leading cloud contact center platforms. The integration allows insurance carriers, wholesalers, brokers, and third-party administrators (TPAs) to deploy Strada's AI agents across voice, chat, SMS, and email channels, without replacing their existing telephony infrastructure. What it matters. As AI adoption accelerates across insurance operations, carriers want to modernize customer interactions without the cost and disruption of replacing core infrastructure. NiCE CXone serves more than 25,000 organizations globally. By integrating directly with this infrastructure, Strada's AI agents can now operate within environments where carriers and their operations teams already work. Organizations already running on NiCE CXone can activate Strada's capabilities without infrastructure changes, significantly reducing implementation timelines and internal IT overhead. What this means in practice. "Integrating with NiCE CXone reflects the level of infrastructure we've built at Strada. NiCE sets a high bar, and working within their ecosystem is a signal of technical credibility and a validation of the quality of our platform. For insurance organizations already running on CXone, this means they can deploy Strada's AI agents in weeks, on the infrastructure they already trust," said Amir Prodensky, Co-founder & CEO of Strada. The NiCE CXone integration is available to Strada customers and prospects effective immediately. Carriers, MGAs, and brokers scale revenue-driving phone calls with Strada's conversational AI platform. Start scaling with voice AI agents today.
Concentrix: valuation after NiCE AI partnership & stock gains. 4h ago · 0:00 listen · Source: simplywall.st Summary. Concentrix has expanded its partnership with NiCE, achieving Platinum status in NiCE's 360 Partner Program. This program focuses on agentic AI for complex customer support. Here's the thing: Concentrix stock has seen a 1-month return of over 15% and a 7-day gain of over 7%. However, it remains down over 31% year to date. What's interesting is that the stock trades at $28.29, with an indicated intrinsic discount of over 66% and a 45% gap to analyst price targets. The most popular narrative suggests Concentrix is 31% undervalued, with a fair value of $41.25. This view is based on long-term earnings and margin assumptions, not short-term sentiment. Synergies from the Webhelp acquisition are expected to improve margins and cash flow. The bottom line: this valuation depends on execution, and a $4.9 billion debt load could impact the outlook if conditions tighten. This information can help you understand the potential risks and rewards of this stock. This is an AI-generated audio summary. Always check the original source for complete reporting.
Openreach, a British Telecom unit, has deployed proactive AI agents from NICE Cognigy across 15 million customer journeys during the UK's largest digital infrastructure transformation. The AI-driven system has delivered tens of millions in financial benefits for Openreach and clients including Vodafone and Sky. The platform uses agentic AI to anticipate customer needs and initiate real-time conversations via text, email and voice, rather than waiting for customers to make contact. This has improved appointment success rates, reduced inbound contact volumes and lowered repeat contacts. Openreach's Trustpilot rating rose to 4.7 out of 5 from 2.0 following the rollout. The company is investing £15 billion to build a full-fibre broadband network reaching 25 million homes and businesses by end-2026.
NICE Ltd. has received strong analyst backing, with a consensus price target of $150 implying 36% upside as of 27th March 2026. Over 60% of analysts maintain bullish ratings on the stock. The company recently unveiled a revolutionary agentic AI solution at Enterprise Connect 2026 that transforms enterprise interaction data into production-ready AI agents. The platform learns from billions of CXone customer interactions to identify automation opportunities across audio, chat and digital channels. On the same day, NICE demonstrated innovations at Nexus 2026, including Model Context Protocol integration and hybrid voice-digital journeys. The company provides enterprise software solutions for financial crime compliance and customer engagement, leveraging AI to enhance global customer experience and operations.