Litigation Adjuster
Updated on 4/5/2024
Hippo Insurance

501-1,000 employees

Proactive homeowners insurance with smart technology integration
Company Overview
Hippo Insurance stands out as a proactive player in the homeowners insurance market, offering modern coverage bundled with smart home technology to anticipate and prevent issues before they occur. Their unique selling point is Hippo Home Care, a service that provides homeowners with proactive maintenance and repair assistance. Furthermore, Hippo's industry leadership is demonstrated by its comprehensive licensing across multiple states, ensuring a wide range of coverage and competitive rates for its customers.
Hardware
Fintech

Company Stage

N/A

Total Funding

$2B

Founded

2015

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

2%

2 year growth

2%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Customer Service
CategoriesNew
Legal
Risk & Compliance
Legal & Compliance
Requirements
  • Minimum 5 years experience in handling liability claims and 1st and 3rd party litigation
  • Bachelor's degree in business, risk management or related field preferred; or high school diploma or equivalent and a minimum of two years' experience adjusting litigated liability claims required
  • Liability claims handling experience strongly preferred
  • A minimum of two years' experience adjusting litigated liability claims required
  • Experience working directly with Property Adjusters and attorneys is required
  • Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) or other claims-related designation preferred
  • Thorough understanding DOI regulations and compliant process
  • Multi-state licenses required, including TX with ability to become licensed in all states requiring one
  • Strong understanding of claims processes, investigation, and policy language
  • General understanding of good faith and fair dealing and apply its principals in file analysis
  • Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Flexible and willing to do what is needed to get great work done
  • Excellent communications skills, both written and verbal
  • Excellent time management, attention to detail and record keeping required
  • Must be able to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests
  • Special Investigations Unit or Fraud exposure a plus
Responsibilities
  • All aspects of property and liability losses related to Personal Lines Homeowners with emphasis on litigated files
  • Makes prompt contact with customers to set expectations, develop an action plan, and perform an initial exposure assessment
  • Investigates all types of claims
  • Review and develop plan of action on transferred files to achieve desired goals
  • Determines policy coverage through analyzing investigation data and policy terms
  • Explains coverage to policyholders providing excellent customer service
  • Assign vendors for field work
  • Maintains electronic records that accurately and thoroughly document all file handling activity
  • Determines and negotiates settlement amounts for damages claimed within assigned authority limits, escalating to management if need be or issuing payments accordingly
  • Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process