Full-Time
Field Service Contract Specialist
Posted on 1/21/2026
Vision Innovation Partners
51-200 employees
Ophthalmology practice consolidation with admin support
No salary listed
Glen Burnie, MD, USA
In Person
 Operations & Logistics (1) |
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- Strong understanding of service contracts, SLAs, entitlements, and exclusions.
- Ability to interpret service ticket data and apply cost and margin logic.
- Multi-technology awareness (AV, Security, UC, monitoring).
- Experience in proposals, bids, renewals, or service contract management.
- Excellent written communication and strong analytical skills.
- New Service Contract Proposals Develop pricing and structured proposals for all new service contract requests in alignment with Vision Technology’s service offerings.
- Renewal Proposal Ownership Lead renewal evaluations by reviewing ticket history, contract costs, margin performance, and client changes to produce accurate renewal proposals.
- Service Offering & SLA Alignment Ensure all proposals reflect the correct service tiers and SLAs and provide options when requests fall outside Field Service’s structure.
- Cost, Margin & Ticket Data Analysis Analyze service ticket data, labor usage, and cost-to-support to ensure proposals protect Field Service margins.
- Bid / RFP Support Review bid requirements and provide accurate, operationally achievable service responses and support clarifications.
- Governance & Process Improvement Maintain standard pricing tools, templates, and language while supporting margin guardrails and proposal accuracy on net-new and renewal proposals.
- Cross-Functional Collaboration Act as the primary contact between Sales, Service, PMO, Finance, and leadership for all service proposal activity.
- Field Service or Managed Services background.
- Experience with Autotask, PSA tools, or ERP cost data.
Vision Innovation Partners consolidates ophthalmology practices and surgery centers in the Mid-Atlantic by partnering with practices and providing back-end support. It handles compliance, managed care contracting, finance, medical records, practice management, and marketing, so clinicians can focus on patient care. Revenue comes from service fees and equity partnerships, backed by a middle-market private equity firm for growth. The goal is to help ophthalmology practices scale efficiently and expand access to eye care through standardized processes and shared services.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Annapolis, Maryland
Founded
2017
Simplify's Take
What believers are saying
- Expansion into Delaware, Virginia, DC positions platform to capture cross-state referral patterns and multi-location relationships.
- Surgery center portfolio generates higher-margin procedural revenue beyond routine care services.
- Managed care contracting expertise positions VIP to capitalize on industry shift toward value-based care models.
What critics are saying
- Gryphon Investors may force liquidity event or fire sale, diluting physician equity and triggering partner exits.
- Kain Capital-backed US Eye aggressively recruits Mid-Atlantic practices with superior funding and value-based care positioning.
- Physician backlash against PE consolidation drives mass exits from VIP network, collapsing provider scale and revenue.
What makes Vision Innovation Partners unique
- 28 add-on acquisitions since 2017 demonstrate proven consolidation execution in fragmented Mid-Atlantic ophthalmology market.
- Integrated service model spans ophthalmology, optometry, optician, and 12 surgery centers across 69 locations.
- Gryphon Investors backing provides middle-market PE capital for continued M&A and operational infrastructure scaling.
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Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↓ -1%ANNAPOLIS, Md.—Vision Innovation Partners (VIP), a leading Mid-Atlantic eyecare platform backed by private equity firm Gryphon Investors, announced that it has acquired Frederick Eye Institute, a comprehensive ophthalmology practice located in Frederick, Md. This acquisition marks VIP's 28th add-on since its founding in 2017.
Private equity firm acquires majority stake in independent physician group. By: Cameron Cortigiano Fort Walton Beach, Fla.-based White Wilson Medical Center, an independent physician group, has received an investment from Kain Capital, a private equity firm. The organization has more than 70 providers and nine clinic locations, making it the largest independent physician group in the region, according to a March 30 news release from Kain Capital. The funding will help with provider recruitment, clinic expansion and geographical growth in Florida. White Wilson Medical Center will also continue its transition to value-based care with the investment. In addition, Brad Logan has been named CEO of White Wilson Medical Center. He previously served as CEO of US Eye and COO of Complete Health. White Wilson Medical provides care to more than 95,000 patients through its integrated care model each year, the release said. At the Becker's 23rd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference, taking place June 11-13 in Chicago, spine surgeons, orthopedic leaders and ASC executives will come together to explore minimally invasive techniques, ASC growth strategies and innovations shaping the future of outpatient spine care. Apply for complimentary registration now. Rethinking revenue cycle: from fragmented workflows to a unified operating model. Recommended Live Webinar on May 7, 2026 12:00 PM - 1:00 PM CDT Next up in ASC news. * Why ASCs are watching NewYork-Presbyterian's anticompetitive lawsuit The Justice Department has accused NewYork-Presbyterian, a New York City health system, of stifling competition through restrictive payer contracts that... By: Patsy Newitt * Intermountain Health outpatient building acquired by real estate firms Lincoln Property Company and PGIM, two real estate firms, have acquired an outpatient medical building in Denver. The St. Joseph... By: Cameron Cortigiano * Maryland eye practice acquired Annapolis, Md.-based Vision Innovation Partners has acquired Frederick Eye Institute, a comprehensive ophthalmology practice in Frederick, Md., according to a... By: Patsy Newitt
/PRNewswire/ -- Vision Innovation Partners ("VIP"), a leading Mid-Atlantic eye care platform with 68 locations, today announced that it has acquired Eye Care...
Vision Innovation Partners announces acquisition of Bucks-Mont Eye Associates.
Acquisition Strengthens Eye Care Platform's Services in Mid-Atlantic RegionANNAPOLIS, Md., Jan. 8, 2024 /PRNewswire/ -- Vision Innovation Partners ("VIP"), a leading mid-Atlantic eye care platform with nearly 70 locations, today announced that it has acquired Bucks-Mont Eye Associates, P.C. ("BMEA" or the "Company") in Sellersville, PA. BMEA marks VIP's 25th add-on acquisition since its founding in 2017 and strengthens its growing network of differentiated ophthalmology practices.BMEA is a premier provider of ophthalmologic, optometric, and retina care in Bucks and Montgomery counties in Pennsylvania. The Company provides a comprehensive selection of medical/surgical services involving cataracts, glaucoma, medical retina, oculoplastics, and cornea treatment, along with primary care optometry services that include the prescription of eyeglasses and contact lenses.Led by Dr. John Godfrey and Dr