Job Description:

Role Summary/Purpose

The VP, Consumer Bank Digital RTE will be responsible to lead 11 agile scrum/Kanban teams’ planning and execution of Consumer Banking initiatives. This role is responsible for collaborating with scrum masters, product owners, program managers and business leaders in defining the agile roadmap for the Bank Digital Agile Release Train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams and agile release trains in the company. The scrum masters and other agile roles will report into this role, as a result we are looking for a people leader, who can oversee a team of employees, contractors and can manage financials.

The Bank Digital Agile Release Train is one of the biggest trains under the Consumer Bank Solution Train focusing on creating and enhancing critical digital capabilities. This role will be responsible for cross-train collaboration in planning and managing dependencies across various teams and agile release trains within the company, ensuring that the teams are properly aligned, and dependencies are prioritized across the stakeholder group.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Lead large/enterprise agile initiatives for the Digital Bank (Business Orchestration/Services Layer, Web and Native apps, banker experience UI and workflow)

• Partner with multiple teams within the bank (Technology, Marketing, Ops, Finance) and across functions

• Partner with Fiserv and other banking vendor partners to execute on all plans

• Interact with business users to validate requirements/epics and develop detailed roadmap that meets business objectives

• Lead, manage and direct cross-functional teams throughout agile SDLC

• Responsible for tracking budget, risks and issues for assigned agile teams

• Create an overall agile program plan that tracks critical program milestones/releases

• Oversee dependencies, risks and priority changes that are introduced to the agile program

• Work with Third Party application providers to ensure project tasks align with delivery dates

• Manage the Digital Bank agile program increment process (PI Planning and Execution)

• Plan and communicate with business, IT Leadership, and other key stakeholders regarding program status, milestones, issue resolution and escalation

• Develop effective communication strategy across projects and constituencies

• Identify and implement continuous improvement culture and actions

• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor’s Degree and minimum 8 years of IT experience or in lieu of degree High School diploma/GED and 12 years of IT experience

• Minimum of 5 years of IT project management and agile experience in financial services or banking industry

• Minimum of 5 years of experience with project management methodology (Waterfall, Agile) and all phases of SDLC

Desired Characteristics

• Multi-year experience as a Release Train Engineer, preferably operating within a solution train

• Expertise in technology and solution engineering, with a strong focus on architecture and reengineering

• Demonstrated competency with linking business strategy with technology initiatives

• Proven track record of leading and executing large, complex and critical business initiatives

• Strong business acumen including a broad understanding of financial services and banking business processes and practices

• Proven ability to lead and motivate teams in a matrixed environment

• Excellent issue and risk management, thinking out-of-the-box solutions to reach key business goals

• Demonstrated ability to drive change and work effectively across business boundaries

• Superior decision-making, client relationship, and vendor management experience

• Experience with a web, mobile or ASP companies strongly preferred

• Agile coaching experience strongly preferred

• Financial service industry experience

• PMP certification or demonstrated experience with project management concepts and disciplines

• Superior analytical, decision-making, oral and written communication skills

• Experience with testing application capabilities and enhancements

• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities

• Able to understand business requirements and work with Product Managers and Product Owners to translate into technical requirements

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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