Technical Training Specialist

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

This highly motivated, customer-centric individual, as part of the Sales & Customer Experience Team, will be responsible for championing the customer journey by providing training, coordinating events, and enhancing engagement initiatives. This role has a direct impact on customer satisfaction, loyalty, and overall experience through creative programs, events, and personalized communications.

This position reports to the Sr. Manager of Sales and Customer Engagement.
This role is hybrid, based in Fort Worth, Texas with occasional travel to regional and national events.

Primary Job Duties and Responsibilities

• Serve as a champion for customers by designing and delivering training programs for residential and commercial customers, dealers, and sales representatives.
• Coordinate and support the logistics of regional and national trade shows, training sessions, and customer events.
• Develop and implement customer experience initiatives, such as welcome packets, gift programs, and personalized communication strategies.
• Partner with Sales, Marketing, and Customer Support to ensure a consistent, customer-first experience across all touchpoints.
• Gather customer feedback and identify opportunities for improvement in engagement and satisfaction.
• Maintain accurate records of customer training, events, and engagement activities.
• Assume responsibility for other projects and duties as assigned by the Director of Sales or Company management.
• Demonstrate and promote Watts Values: Integrity, Accountability, Continuous Improvement, and Transparency.
• Travel Requirements: ~15–20% for trade shows, training events, and regional meetings.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (in absence of degree, may consider relevant work experience).
• 3+ years of experience in customer engagement, events coordination, training, or customer success.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills, including public speaking/presentation experience.
• Proficiency with Microsoft Office Suite and CRM systems.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing.

Preferred Qualifications

• Experience in water treatment, HVAC, plumbing, or other technical industries.
• Previous experience coordinating trade shows or customer events at a regional/national level.
• Experience developing customer engagement programs, loyalty initiatives, or training content.
• Bilingual (Spanish/English) preferred.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Fort Worth, TX location. Your scheduled work hours will be communicated to you by your manager.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Hybrid)

Watts in it for you:

Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.