Full-Time

Partner Operations Manager

Ironclad

Ironclad

501-1,000 employees

Digital contracting platform

AI & Machine Learning

$150000 - $175000

Senior, Expert

New York, NY, USA

Required Skills
Sales
Communications
Lead Generation
Salesforce
Marketing
Excel/Numbers/Sheets
Requirements
  • Experience working across different types of partners (i.e. channel partners, VARs, SIs, MSPs, ISVs) and a deep understanding of their routes to market.
  • Minimum 5 years operations experience, with 3 years focused on partnerships.
  • Strong analytical mindset and proficiency in using Excel and/or gSheets to drive insights, produce accurate forecasts, and support the business in making informed decisions.
  • Experience partnering with FP&A, Accounting, Sales, Marketing, & BI teams on drive Operational rigor for the Partnerships team.
  • Experience with Salesforce and Impartner (or other PRM tools) and ability to build/maintain executive-level reports & dashboards, drive pipeline hygiene, & liaise with GTM Systems on providing technical requirements.
  • Excellent communication and presentation skills (written and verbal) and the ability to convey complex ideas in a clear and concise manner.
  • Demonstrated experience partnering with c-level executives on Operations roadmap planning & execution; ability to identify priorities, multi-task, meet deadlines and change course quickly.
  • Experience at a fast-growing SaaS company.
Responsibilities
  • Work with the Partnerships team and the broader GTM Operations team to define and operationalize the end-to-end partner experience from identification/recruitment to activation/ongoing success.
  • Manage the day-to-day operations of Channel Tech Alliance & SI Partners, including but not limited to deal & implementation registration, tracking invoicing & payments to SIs, implementing incentive programs, documenting/enforcing policy & partnering with Professional Services on subcontracting capacity needs.
  • Partner with GTM Systems on overseeing Impartner and ensuring it integrates with the broader GTM stack.
  • Analyze partner KPIs, identify areas for enhancement, & collaborate on strategies to optimize partner success, revenue generation & gross margin
  • Own strategy and facilitation of partner NPS, CSAT, and other feedback surveys required to drive an outstanding partner experience.
  • Collaborate with Partnerships team to define & drive regular cadence of activities like QBRs, Partner Plan reviews, pipeline reviews & quarterly Operations roadmap & priorities.
  • Lead annual and quarterly planning cycles, including but not limited to territory assignment, quota assignment, KPI management, margin analysis, & forecasting.
  • Collaborate with Sales, Success, Customer & Partner Enablement & Marketing teams on executing partner-driven campaigns, promotions, & lead generation activities all while building reporting capabilities.

Company Stage

Series E

Total Funding

$344.2M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

15%

Benefits

Network of mentors - Receive mentorship from our world-class network of mentors, including founders, salespeople, marketers, engineers, and designers.

Health & wellness - Great health care insurance, monthly fitness reimbursement, and seasonal activities like yoga, surfing, and hikes with our dogs are just some of the ways we help take care of employee health and wellness.

Company retreats - Twice yearly, we retreat to local spots like Tahoe or Wine Country for our company off-sites.

Team events - We bond outside of work over games, happy hours, concerts, and more.