Job Description

Blend360 is seeking an energetic and experienced Account Supervisor to join our team. The Account Supervisor will be responsible for supporting account management activities inclusive of managing small relationships and providing support to senior client leaders overseeing larger client relationships. The role includes being responsible for maintaining project and account documentation and ensuring good knowledge management practices. The Account Supervisor will maintain operational information in management systems as well as play a role in resource & contract management, making updates to account decks, meeting scheduling and related communications, managing account play deadlines, and driving tasks to completion in a matrixed environment. Candidates should show strong curiosity and a passion for or interest in data science and enabling techniques, tools, and technologies. 

Key Responsibilities: 

• Manage small relationships, serving as one of the primary points of contact for clients and supporting account lead in ensuring client needs are met. 

• Provide support to senior client leaders overseeing larger client relationships, working collaboratively with cross-functional teams to develop and execute client strategies. 

• Build and maintain strong relationships with clients, serving as a trusted advisor and ensuring their satisfaction with our services. 

• Help monitor project timelines and resource utilization, ensuring all deliverables are completed on time and within budget. 

• Monitor and report on account performance, identifying areas for process improvement and proactively recommending solutions. 

• Coordinate with internal teams, including engineering, strategy, and analytics, to develop and deliver integrated solutions that meet client objectives. 

• Contribute to the development of presentations, develop skillset in identifying opportunities for account growth and upsell. 

Qualifications

• Strong organizational skills coupled with the ability to communicate professionally, clearly, responsively, and concisely via email, chat, and phone.    

• The ability to develop client materials such as, project status, deliverable outputs, and proposals; this often includes making complex ideas and activities simple for a business audience. 

• Candidates should be proficient in problem solving and collaboration on solutions in addition to having an ability to apply analytical and creative thought processes and reasoning to new concepts, ideas, and challenges. 

• Proven track record of building and maintaining successful client relationships. 

• Proficiency in Microsoft Office and project management software, notably PowerPoint and Excel. 

• 2.5-4 years of experience in account management, preferably in an agency or marketing environment.   

If you are a strategic thinker with a passion for building and maintaining successful client relationships, we encourage you to apply for this exciting opportunity. As an Account Supervisor, you will have the opportunity to work with a talented and dynamic team to drive business growth and deliver exceptional results for our clients.