Technical Account Manager
Posted on 8/31/2023
Snowplow Analytics

51-200 employees

First-party customer data generation for marketing optimization.
Company Overview
Snowplow stands out as a leading data management company, providing reliable first-party customer data to over 1.9 million sites and applications, including industry giants like Strava and Autotrader. Their robust data modeling capabilities, real-time monitoring, and flexible integration options, including Google Tag Manager Server Side, offer a competitive edge in the market. Additionally, they prioritize data governance, ensuring full GDPR and CCPA compliance, making them a trustworthy partner for businesses navigating complex data privacy regulations.
Data & Analytics

Company Stage

Series B

Total Funding





, United Kingdom

Growth & Insights

6 month growth


1 year growth


2 year growth

Cambridge, MA, USA
Experience Level
Desired Skills
Data Analysis
Product Design
  • Data is your thing. Experience and a solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack. You'll know SQL and have data modelling experience and be practised at manipulating data
  • Consultative approach. Experience with direct responsibility to consult and manage a customer portfolio for continual success. Be emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly, advising them of what conceptual ideas look like and how to put them into practice
  • Creative Problem Solver. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads)
  • Business challenge? Let me help. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data. You enjoy helping individuals and teams to learn new skills and master technologies
  • Excellent communication skills. Excellent listener, a patient teacher and an empathetic data professional. You make complex concepts easy to understand by showing how they work in practice. You'll also be a pro-active team player that collaborates with colleagues on projects
  • Previous experience of using Snowplow, whether Snowplow BDP or open source
  • Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant or data scientist
  • Partnering with various Snowplow team members to support customer accounts, requiring them to deliver value with data given their organizational complexity, through collaborative measures
  • Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems
  • Educating, retaining and growing our customers through delivering tailored workshops and advisory sessions to our customers
  • Develop collaboratively, with our Solution Architects, the technical artefacts that support organisational success of Snowplow (data models, data product design specs, tracking strategies, etc). Support the creation of customer-facing documentation and suggest process improvements within the Customer Office
  • Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences
  • Interacting successfully with individuals at all levels of the organization, including executives both within Snowplow and within the customer
  • Work closely with the Customer Success team in supporting the development of a long-term strategy and roadmap for continual activation and adoption of Snowplow's products
  • Lead and support larger scale or enterprise-wide level onboardings and projects while problem-solving difficult challenges with known and unknown solutions
  • Lead and/or support in administrative processes, which may include new and/or existing internal initiatives, designed to drive efficiencies and optimizations within the Professional Services and Customer Office teams
  • Be fluent in the technology and able to train newer team members