The job in short

Capture the essential requirements to help our customers realize their customer experience vision.

Meet the job

You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.

With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.

On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.

This role offers the opportunity to work side-by-side with customers worldwide and travel internationally. Travel is frequent and occasionally spans long periods of time.

How about you?

● You are an excellent communicator and feel comfortable interacting with stakeholders at various levels;
● Organizational and cultural sensitivity comes naturally to you;
● You have worked as a business analyst for quite some time, held customer-facing positions and are familiar with Scrum and Kanban;
● You have an analytical mindset and hold a university degree (preferable business or IT related).