Full-Time

New grad – Software Engineer

Confirmed live in the last 24 hours

Pylon

Pylon

51-200 employees

B2B customer support and post-sales platform

Enterprise Software
AI & Machine Learning

Compensation Overview

$140kAnnually

Entry

San Francisco, CA, USA

Candidates must be in San Francisco or willing to relocate.

Category
Backend Engineering
Frontend Engineering
Full-Stack Engineering
Software Engineering
Required Skills
React.js
GraphQL
AWS
Go
Requirements
  • Graduating from Bachelor's CS programs in December 2024 or after
  • Strong engineering fundamentals
  • Efficient coding skills
  • Ability to project manage own work
  • Willingness to work in-person in SF or relocate
  • Experience with React, Golang, GraphQL, and AWS
Responsibilities
  • Building an all-in-one support platform
  • Focusing on building, being productive, and shipping code
  • Owning details of work and project managing tasks

Pylon offers a suite of tools designed to improve post-sales operations for B2B companies. Its main features include a ticketing system for managing customer inquiries, integrations with platforms like Slack Connect and Microsoft Teams for seamless communication, a modern chat widget for real-time support, and a knowledge base for self-service assistance. Pylon also includes an AI support bot to help automate responses, account management tools to oversee client relationships, and customer marketing solutions to engage users effectively. Unlike its competitors, Pylon focuses specifically on the needs of B2B clients, providing a comprehensive and integrated system that enhances the efficiency of post-sales teams. The goal of Pylon is to streamline customer support processes and improve overall service delivery through a subscription-based model that ensures ongoing support and updates.

Company Stage

Series A

Total Funding

$20.1M

Headquarters

San Francisco, California

Founded

2022

Growth & Insights
Headcount

6 month growth

1966%

1 year growth

1966%

2 year growth

1966%
Simplify Jobs

Simplify's Take

What believers are saying

  • The significant Series A funding round provides Pylon with the financial resources to expand its platform and accelerate growth.
  • Pylon's specialized focus on Slack integration can attract a dedicated user base among businesses that rely on Slack for customer interactions.
  • The addition of experienced board members like Jennifer Li can provide valuable strategic guidance and industry connections.

What critics are saying

  • The niche focus on Slack may limit Pylon's market reach if businesses prefer more versatile customer service platforms.
  • As an early-stage startup, Pylon faces the inherent risks of scaling operations and achieving product-market fit.

What makes Pylon unique

  • Pylon focuses on managing B2B customer conversations specifically within Slack, a niche that is not widely targeted by other customer service platforms.
  • The company's emphasis on unlocking and managing customer conversation data in Slack provides a unique value proposition for businesses heavily reliant on this communication tool.
  • Pylon's recent $17M Series A funding led by Andreessen Horowitz and the addition of Jennifer Li to the board signal strong investor confidence and strategic leadership.

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