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Senior Director of North America Product Innovation
Posted on 4/1/2022
New York, NY, USA
Experience Level
Desired Skills
Product Design
  • 12 years of work experience with a Bachelor's Degree, 10 years of work experience with an
  • 10+ years payments industry/fintechs/digital tech experience or similar relevant experience
  • 10+ years product design/development experience, with a strong focus on innovative product
  • 3-5 years of strategy or innovation consulting experience a plus
  • Analytical thinker, creatively confident, team oriented, collaborative, diplomatic, and flexible, with
  • Proven ability to work on complex and often ambiguous problems, to drive results
  • A deep understanding of the payment industry ecosystem, trends and innovations
  • Resilient in navigating through ambiguity and translating the theoretical to applicable
  • Must have a growth mindset that embraces creativity, optimism, ambiguity and failing-fast
  • Recommend innovation opportunities for incumbents, fintechs and new entrants by identifying the white space, challenges and gaps in the current payment ecosystem
  • Lead partners and interdisciplinary teams of product, design, engineering and payment ecosystem partners in the development of applied innovations, using a digital-first mindset and the contemporary product management techniques of digital native companies
  • Work with Visa clients to understand their business opportunities and challenges and then develop innovation proposals for how to address these through human centered design methodologies, agile development, payment industry expertise and future proofing
  • Lead multiple innovation client engagements and/or new product development efforts at the same time. Projects could vary based on user, segment, industry, problem/opportunity defined and/or payments ecosystem partner
  • Connect user centric approach with commercial viability including approaching innovation projects to ensure desirable, viable, feasible and impactful outcomes are achieved
  • Distill business, customer, and partner needs and constraints into digestible components for the design and development teams
  • Demonstrate in-depth knowledge of Visa's capabilities and think holistically about the design of a new offering and the implications related to both the customer's experience as well as the organization's ability to implement and scale
  • Craft presentations in a storytelling narrative that inspires and engages the audience to understand and appreciate the innovation approach, consumer insights and how the recommendation fits into a company's overall strategy and business model
  • Explore new concepts, prototyping (low and high) and testing through interacting, interviewing and iterating with people
  • Develop and lead product demos to inspire and educate partners, banks, sellers, governments, processors, technology partners and people. Can speak to both technical and non-technical aspects of the customer experience and solution
  • Excel with partners and stakeholders by identifying the appropriate cross functional teams, collaborations and handoffs
  • Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients' expectations and improve Visa's competitive differentiation
  • Recruit and retain talent, provide coaching/mentorship and create a diverse and inclusive environment
Desired Qualifications
  • 15-18 years of experience with a Bachelor's Degree or 12 years of experience with an Advanced

10,001+ employees

Leading credit card company
Company mission
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.