Full-Time

Vice President

Customer Success, Paid Social

Confirmed live in the last 24 hours

Kargo

Kargo

501-1,000 employees

Mobile-first, omnichannel advertising platform


Senior

New York, NY, USA

Required Skills
Sales
Communications
Facebook Ads
Marketing
Data Analysis
Requirements
  • Bachelor’s degree or equivalent experience
  • 10+ years experience in a client-facing role for a media, startup, tech, or digital company
  • 8+ years of paid Facebook advertising & campaign management experience
  • 7+ years of client facing experience
  • 7+ years of people management experience
  • Proven track record of overall client satisfaction and the continuing growth and evolution of the clients
  • Experience managing large, complex, multi-million dollar accounts with strategy, analytics, digital and creative components
  • Experience hiring, managing, and developing a team of cross service-line professionals
  • Ability to analyze problems and produce a viable solution
  • Ability to multitask and work well in a fast-changing environment
  • Excellent written and verbal communication skills
  • Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment
Responsibilities
  • Own overall client satisfaction and the continuing growth and evolution of clients
  • Build and nurture a network of client relationships with existing customers
  • Proactive high-level brand focus, working closely to unify Sales and Operational teams on new objectives, strategies and business KPIs
  • Attend, participate in and drive client-facing events and opportunities to build stronger relationships with teams
  • Drives growth of existing accounts and may partner with Sales team in new business development efforts
  • Manage high priority clients and escalations until closed and communicated to stakeholders
  • Own standardizing and continuously evolving the customer success strategy & drive team objectives and initiatives
  • Oversee and manage departmental resources & tasks as related to demand-side needs
  • Engage internal departments to deliver high levels of service and output quality
  • Firsthand experience with direct-sold and programmatic mobile advertising workflow
  • Expertise in industry jargon and media metrics
  • Implementing performance marketing goals & methods – ROAS, Dynamic Ads, omnichannel strategies, etc
  • Successfully manage a team of multi-leveled customer success professionals across multiple locations
  • Create opportunities for growth and development throughout the team; coach and mentor internal team members for career growth
  • Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment

Kargo is an omnichannel advertising platform specializing in mobile-first, custom advertising solutions. The company harnesses AI-powered technology for targeted audience engagement and innovative ad placement, ensuring optimal ad performance. Its focus on addressing specific challenges like effective mobile advertising and user experience positions it as a leader in the digital marketing realm, making it an appealing workplace for those interested in cutting-edge advertising technology and solutions.

Company Stage

Seed

Total Funding

$6.7M

Headquarters

New York, New York

Founded

1999

Growth & Insights
Headcount

6 month growth

12%

1 year growth

22%

2 year growth

62%

Benefits

Flexible PTO + 10 Sick days a year

Tuition Reimbursement

Monthly Wellness Benefit

Daily complimentary lunch when working at the Kargo office