Full-Time
Vice President
Customer Success, Paid Social
Posted on 4/20/2024
Mobile-first omnichannel advertising platform
Senior
New York, NY, USA
- Bachelor’s degree or equivalent experience
- 10+ years experience in a client-facing role for a media, startup, tech, or digital company
- 8+ years of paid Facebook advertising & campaign management experience
- 7+ years of client facing experience
- 7+ years of people management experience
- Proven track record of overall client satisfaction and the continuing growth and evolution of the clients
- Experience managing large, complex, multi-million dollar accounts with strategy, analytics, digital and creative components
- Experience hiring, managing, and developing a team of cross service-line professionals
- Ability to analyze problems and produce a viable solution
- Ability to multitask and work well in a fast-changing environment
- Excellent written and verbal communication skills
- Own overall client satisfaction and the continuing growth and evolution of clients
- Build and nurture a network of client relationships with existing customers
- Proactive high-level brand focus, working closely to unify Sales and Operational teams on new objectives, strategies and business KPIs
- Attend, participate in and drive client-facing events and opportunities
- Drives growth of existing accounts and may partner with Sales team in new business development efforts
- Manage high priority clients and escalations until closed and communicated to stakeholders
- Own standardizing and continuously evolving the customer success strategy & drive team objectives and initiatives
- Oversee and manage departmental resources & tasks as related to demand-side needs
- Engage internal departments to deliver high levels of service and output quality
- Firsthand experience with direct-sold and programmatic mobile advertising workflow
- Expertise in industry jargon and media metrics
- Implementing performance marketing goals & methods – ROAS, Dynamic Ads, omnichannel strategies, etc
- Successfully manage a team of multi-leveled customer success professionals across multiple locations
- Create opportunities for growth and development throughout the team; coach and mentor internal team members for career growth
- Detail oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment
Kargo is an attractive workplace due to its mobile-first approach in omnichannel advertising, offering cutting-edge solutions to modern challenges in the sector such as optimizing ad placement and enhancing user engagement. Their deep commitment to technological excellence is evident in the use of AI for audience targeting and creative enhancement, ensuring that employees are always at the forefront of technological advancements in advertising. Moreover, the focus on custom advertising solutions allows for a creative and dynamic work environment that encourages innovation and problem-solving.
Company Stage
Seed
Total Funding
$6.7M
Headquarters
New York, New York
Founded
1999
6 month growth
↑ 10%1 year growth
↑ 19%2 year growth
↑ 58%Benefits
Flexible PTO + 10 Sick days a year
Tuition Reimbursement
Monthly Wellness Benefit
Daily complimentary lunch when working at the Kargo office