Job Description

The Role

Key Dates:

• 9th May start date. Training commences Monday - Friday 9:30am-6pm

Logistics:

• You will work 37.5 hours across 5 days Monday - Sunday between 7:00am - 11:00pm

• There will be various shift patterns across 7:00am - 11:00pm including weekends
  UK, Remote
• Salary: £24,000

Each day, our Community Experience team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its thriving community. As an Experience Executive, you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to scammers, ensuring users feel as supported as possible.

We require Experience team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach and is always open to feedback, and looking for ways to improve things - part of our recent focus is moving to provide live chat to users.

If you know what goes into providing great service and you get a kick out of it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you. This role will cover all aspects of our team, including social and email support.

This is a remote role and an integral part of the team.  You will be remote working but will be required to come to the London Office on occasion for training, team socials and company-wide events.

Qualifications

Requirements

• Fluent spoken and written English, bonus points for other languages
• Sound judgement, even under pressure
• Work comfortably and efficiently with other functions in the company
• Ability to think beyond your day-to-day tasks to help improve internal processes and workflows
• Be approachable, as you’ll be the ‘go-to’ within the company for any user support issues
• Intuitive with apps and able to quickly grasp new backend systems and software, including Zendesk & Google suite
• You must be adaptable to change, as we are super fast paced
• Willing to work weekends and some Bank Holiday days
• Reliable internet connection