Full-Time
Member Services Agent
Call Center
Posted on 5/2/2024
E-commerce platform for discounted luxury brands
Junior
Jacksonville, FL, USA
- Minimum of 1-year CALL CENTER experience within the last 3 years
- Willing to work any shift from Monday - Sunday from 9am-9pm EST
- Reside in specific states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, North Dakota, Indiana, Wisconsin, Iowa, Minnesota, New Hampshire, or Missouri
- Have a private workspace with a door and hardwired internet
- High school diploma or equivalent
- 1-3 years of experience in a Contact (CALL) center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- Interacting with current or prospective Members with professionalism and positivity
- Resolving voice and email interactions interchangeably
- Handling general member inquiries, returns, tracking orders, and modifying orders
- Providing accurate and complete information to members
- Increasing knowledge to handle more complex situations and work in alternate channels like messaging or social media
Working at Rue Gilt Groupe offers a unique opportunity to engage in a dynamic e-commerce environment that deeply integrates technology to enhance shopping experiences. By focusing on presenting daily sales events from over 5,000 premium and luxury brands at favorable prices, the company not only leads in curating exclusive deals but also excels in delivering a seamless discovery experience for its customers. This focus on tech-driven curation and customer satisfaction makes it a rewarding workplace for those passionate about cutting-edge e-commerce solutions and service excellence.
Company Stage
IPO
Total Funding
$380M
Headquarters
Boston, Massachusetts
Founded
2007
6 month growth
↑ 0%1 year growth
↑ 5%2 year growth
↓ -26%Benefits
25% off Rue La La & Gilt
Volunteer opportunities
Office celebrations
Flexible time off
Fitness discounts
Summer Fridays