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Full-Time

Associate Technical Account Manager

Confirmed live in the last 24 hours

Box

Box

1,001-5,000 employees

Cloud content management and collaboration platform

Compensation Overview

$81k - $101.5kAnnually

+ Equity + Healthcare

Senior

San Francisco, CA, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
SQL
Requirements
  • 5+ years in a Technical Support role or Account Management equivalent
  • SQL Knowledge
  • Experience with open APIs
  • Experience with MDM Solutions
  • Proactive problem-solver with the ability to execute at both the tactical and strategic level
  • Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results
  • High attention to detail and ability to troubleshoot
  • API Scripting
  • Must be a Box user
Responsibilities
  • Provide a white glove level of service and support to assigned accounts
  • Develop a deeper understanding of assigned clients’ business practices and operating environment
  • Perform technical reviews of support health on a weekly and quarterly basis
  • Act as an escalation point for critical technical issues
  • Partner with customer's helpdesk team to drive training, best practices, and feedback
  • Champion and advocate for the customer within Box
  • Lead customer facing meetings
  • Collaborate on the design of the Technical Account Manager offering
  • Optimize and improve processes to support strategic accounts
  • Act as backup for Blocker issues for other TAM accounts

Box is a Cloud Content Management platform offering secure collaboration, powerful e-signatures, simplified workflows, 1,500+ app integrations, an open platform with APIs and SDKs, content migration tool, and admin controls. It serves over 87,000 businesses globally, including AstraZeneca, General Electric, P&G, and The GAP.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Redwood City, California

Founded

2005

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

24%

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace