Compensation Overview

$0Weekly

+ 11 Paid Holidays + 20 Days of PTO + HSA with Company Contribution + Employee Assistance Program + Professional development opportunities

Carrboro, NC, USA

Required Skills

Communications

Marketing

Customer Service

Requirements

BA or BS in Business Administration, Marketing & Communications, Psychology, or related field of study with a minimum of 3.0 GPA
Strong customer service skills with a focus on building positive relationships
A passion for understanding customer needs and exceeding expectations
Basic knowledge of SaaS/cloud products and an eagerness to learn more
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, both written and verbal
Proficiency in using data analysis tools is a plus (e.g., Datadog, Google Analytics)

Responsibilities

Utilize Datadog and other data analysis tools to monitor trial activity and identify potential customer roadblocks
Proactively reach out to trial users who may be encountering difficulties and offer personalized support
Conduct user interviews to gather information about customer use cases, business needs, and technical requirements
Provide basic customer support, including answering questions, troubleshooting issues, and guiding users through product features
Triage customer needs and escalate complex issues to more advanced technical resources when necessary
Assist the product team with tasks such as creating user personas and documenting customer feedback

In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.

CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud.

CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.

Customer Support & Trial Experience Intern

Position details

Office Location: 101 Europa Dr. Ste 110, Chapel Hill, NC 27517
Working arrangement: Hybrid (there will be opportunities for onsite work and events)
Hours: Monday-Friday 9AM – 6PM
FLSA Status: Non-Exempt (eligible for overtime pay)
Duration of internship: 12 weeks

Internship Summary

In this internship, you’ll play a key role in optimizing the customer trial experience for our cloud data connectivity platform. You’ll leverage data analysis and monitoring tools like Datadog to identify users who are struggling during their product trial, and proactively reach out to offer support. You’ll also have the opportunity to collect valuable customer insights that will help us improve our product and user onboarding process, and help improve our product trial conversion rate. The goal of the trial will be to produce a report that represents a summary of the takeaways regarding the product trial experience, as recommendations for our product, marketing and technical support efforts.

Daily Responsibilities

Utilize Datadog and other data analysis tools to monitor trial activity and identify potential customer roadblocks.
Proactively reach out to trial users who may be encountering difficulties and offer personalized support.
Conduct user interviews to gather information about customer use cases, business needs, and technical requirements.
Provide basic customer support, including answering questions, troubleshooting issues, and guiding users through product features.
Triage customer needs and escalate complex issues to more advanced technical resources when necessary.
Assist the product team with tasks such as creating user personas and documenting customer feedback.

Qualifications

BA or BS in Business Administration, Marketing & Communications, Psychology, or related field of study with a minimum of 3.0 GPA
Strong customer service skills with a focus on building positive relationships.
A passion for understanding customer needs and exceeding expectations.
Basic knowledge of SaaS/cloud products and an eagerness to learn more.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, both written and verbal.
Proficiency in using data analysis tools is a plus (e.g., Datadog, Google Analytics).

Benefits

11 Paid Holidays
20 Days of PTO
Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
HSA with Company Contribution
Employee Assistance Program
401k with 6% Immediately Vested Company Match
Professional development opportunities

CData is not currently registered as an employer in the following states, and therefore, applicants from these states will not be considered: Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Oregon, Rhode Island, Vermont, West Virginia, and Wyoming.

CData Software is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

CData Software

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Website

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CData Software specializes in real-time data connectivity solutions, focusing on data virtualization for the cloud, universal data integration, and offering a broad range of real-time data connectors. This firm is an excellent place to work due to its strong emphasis on data governance and security across various applications and tools, positioning itself as a critical player in enabling seamless data accessibility. The company's dedication to facilitating integration and unlocking value from diverse data assets makes it a key workplace for professionals aiming to impact the data integration landscape significantly.

Company Stage

Series B

Total Funding

$160M

Headquarters

Chapel Hill, North Carolina

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 2%

1 year growth

↑ 11%

2 year growth

↑ 54%

INACTIVE