Client Services Representative

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.  We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Global Services is looking to hire a Client Services Representative to manage the mail system for our government client in Falls Church, Virginia.  This position provides critical support to the Defense Health Agency (DHA). DHA is a combat support agency delivering integrated, affordable, and high-quality health services to beneficiaries of the Department of Defense's Military Health System.

The candidate is responsible for the day-to-day operation of the DHA mailroom including mail monitoring and delivery of mail. Duties include receiving, sorting and delivering official mail to DHA offices throughout several locations in the National Capital Region. Responsibilities include processing all classes of mail including express mail and private carrier.  Duties also include maintaining, updating and customizing tracking system and coordination of incoming and outgoing mail and packages.

This position is an on-site position and supports daily mail room operations between 7:30 am and 4:30 pm.

Responsibilities include but are not limited to:

• Receive, sort, and meter outgoing U.S. mail.
• Receive, sort, process, and route official incoming and outgoing mail; disseminate mail to designated points of contact and maintain files in accordance with records management requirements.
• Provide outstanding customer service to all employees.
• Receive, sort, process, and ensure pick-up of express delivery mail (e.g. FedEx, UPS, DHL, etc.)
• Collect, sort, and deliver outgoing and interdepartmental mail.
• Receive and process incoming and outgoing insured, certified, express and registered mail and parcels according to postal regulations.
• Maintain and update tracking system for location, delivery and disposition of all incoming and outgoing mail
• Locate proper addresses and make corrections for misdirected mail; forward mail according to United States Postal Service regulations.
• Ensure office is adequately stocked with mail supplies.
• Enforce procedures and regulations established by the U.S. Postal Service in accordance with the Department of Defense requirements
• Deliver mail to various locations within the National Capital Region weekly
• Locate and select the most appropriate guidelines for application to specific situations
• Work closely with government uniformed personnel, civilians, and other agency personnel to fulfill daily operational duties
• Create, maintain, and complete daily, weekly, monthly, and quarterly reporting requirements on incoming and outgoing mail
• Perform other duties as required; such as delivery of supplies dependent on area or department of assignment.

Requirements:

• High School Diploma or GED
• 2+ years’ of relevant experience
• Thorough knowledge of US Postal Regulations and records management
• Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)
• Strong interpersonal and communication skills; ability to communicate effectively both in writing and verbally with headquarters personnel
• Ability to be able to lift up to 50 Lbs without assistance