IT Service Support Analyst
Asset Management
Posted on 1/10/2024
INACTIVE
Sunnova Energy

1,001-5,000 employees

Provides clean, affordable Energy as a Service
Company Overview
Sunnova Energy International Inc. stands out as a leading Energy as a Service (EaaS) provider in the U.S., demonstrating its industry leadership through its commitment to providing clean, affordable, and reliable energy. The company's culture is centered around empowering energy independence, giving homeowners and businesses the freedom to live life uninterrupted. This commitment to customer service is reflected in their high ratings, setting them apart from competitors in the energy sector.
Energy

Company Stage

Seed

Total Funding

$3B

Founded

2012

Headquarters

Houston, Texas

Growth & Insights
Headcount

6 month growth

9%

1 year growth

41%

2 year growth

132%
Locations
Houston, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
PowerShell
Microsoft Azure
Python
Communications
Management
SQL
Salesforce
AWS
CategoriesNew
IT & Security
Requirements
  • Associate degree plus additional training in IT support areas
  • 3+ years of progressive IT support role experience
  • 1+ years of Asset Management experience
  • Strong analytical, written, and verbal communication skills
  • Experience supporting, configuring and trouble-shooting desktops, laptops, and other office peripherals
  • Legally authorized to work in the US for any employer
Responsibilities
  • Coordinating, ordering, shipping and receiving hardware
  • Regular analysis of onboarding and offboarding users related to properly issuing hardware and checking hardware back in
  • Analyzing license tracking for users across over 100 cloud and license platforms
  • Provide regular reporting to management to identify supply shortages for hardware and licenses
  • Performs scheduled asset audit tasks
  • Manages case system requests either in-person or over the phone
  • Installs, modifies, and repairs computer hardware and software
  • Runs diagnostic programs to resolve problems
  • Monitors licensing utilization and hardware inventory
  • Tests pending software updates
  • Prepares progress reports for all work performed and maintains time-logging for cases
  • Responds to threats to Sunnova users like phishing, vishing, malware and other end-user challenges
  • Backstops our Access Control team who creates and manages new user accounts from roughly 100 local and cloud-based systems
Desired Qualifications
  • Bachelor’s degree in Computer Science or related field
  • Experience with AWS, Identity and Access Management and Microsoft Azure administration
  • Proficient use of Salesforce.com and other cloud solutions
  • Working knowledge of Windows server administration with Active Directory and systems management tools
  • Experience with PC imaging, PXE Boot and desktop management including application deployment and driver and .MSI file updates
  • Experience with administering Office 365 – Microsoft Office’s Teams, Exchange, Excel, OneDrive and/or SharePoint
  • Demonstrated knowledge of one or all of the following: SQL, Python, PowerShell and/or Selenium script ability
  • Basic knowledge of VoIP/Cloud telephony systems like RingCentral
  • Experience utilizing a help desk ticketing system to record and track customer reported incidents and track time to cases
  • Experience testing new software releases including internally developed systems