IT & Security (2)

Your key responsibilities will be to:

Manage a team of contract and permanent support staff, located in United States, Manila and Vienna, to provide a high standard of technical support to the business
Responsible for stability of production environment by having a holistic view of the environment, focus on proactive management of change, effective incident management and problem resolution.
Be able to assess the environment, propose (take ownership) and implement solution to maintain and improve the overall health of our systems
Drive problem resolution through troubleshooting and escalating problems as needed for complex situations
Establish and maintain relationships with key stakeholders in the businesses and across the Technology team; building relationships with the delivery team, senior management, business and global technology teams
Ensure the bank's risk, audit, compliance and security frameworks are implemented and followed
Manage third party vendors and service providers

Minimum 10 years experience in Information Technology (at least 3 of which include working in the financial industry)
Solid knowledge of and experience with applications development and support. Proven track record of technology team lead or team management experience including staff development
Experience managing and supporting mission critical systems in a high pressure environment
Extensive Vendor management experience
Experience working with off-shore teams
Excellent leadership, customer service capabilities and strong communication skills to all levels of management
Ability to motivate and establish clear directions for the team to follow
Demonstrated problem solving ability and self motivation
Ability to quickly establish requirements and ability to work closely with the business to deliver the most appropriate outcome.

Must be a US citizen or Green Card holder

All your information will be kept confidential according to EEO guidelines.

Application Support Manager Director

pathwayRP