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Fintech Operations Manager, Wallet & Card Services (Remote)
Posted on 3/10/2022
INACTIVE
Locations
Remote in USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
Leadership
Management
Requirements
  • 4+ years in consumer financial services operations supporting and monitoring bank accounts/digital wallets, debit/credit card services
  • Experience with money movement, deposits, payments, credit, regulatory, compliance, fraud prevention, and dispute management as it pertains to consumer financial services
  • Ability to analyze, interpret, and recommend courses of action based on data analytics
  • Very strong communication skills required to develop concise and effective communications necessary to bring together both internal and external stakeholders
  • Excellent problem-solving skills and deep-dive abilities including trouble-shooting production issues and/or identifying potential risks to the business
  • Excellent judgment and demonstrated ability to handle time-sensitive issues and tasks
  • Strong organizational skills with demonstrated attention to detail
  • Customer obsessed, strategic thinker with a commitment to operational excellence
Responsibilities
  • Day-to-day management and oversight of our fintech programs, including our digital wallet and Debit/Credit card products
  • Develop and oversee money movement processes to manage millions of cash and credit transactions
  • Work closely with our payments leadership, product, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence
  • Build and maintain a working relationship with our sponsor bank to ensure our programs meet regulatory requirements, maintain proper compliance oversight, mitigate fraud, and money movement is settling with the networks
  • Build and maintain a working relationship with our processor to ensure our programs are operating as intended and new product feature implementations launch seamlessly and on-time
  • Diligent daily KYC, Risk, and Fraud review and monitoring of our fintech programs
  • Work closely with our Fraud/Risk and dispute resolution team to mitigate our programs risk and fraud losses
  • Responsible for establishing and updating policies and procedures for operations
  • Manage the card fulfillment process and card inventory
Snapcommerce

51-200 employees

Personalized mobile commerce
Company Overview
Snapcommerce's mission is to provide access for everyone to experience more of what life has to offer, whatever their income or circumstance. Their mission is to be new way to shop that maximizes savings, benefits and rewards on mobile.
Benefits
  • Wellness budgets & paid development
  • generous EI top-up, parental leave, additional vacation, & a flexible return-to-work plan
  • Uber Eats credits & meal budgets
  • Travel discounts & employee rewards
  • Flexible hours, work-from-home freedom, & a guilt-free unlimited vacation policy
  • Diversity & Inclusion events
Company Values
  • Think Big
  • Move Fast
  • Same Goal / One Team
  • Data Driven
  • Open & Transparent
  • Be an owner