Full-Time

Principal Customer Success Manager

Posted on 8/24/2024

Primer AI

Primer AI

51-200 employees

AI and machine learning data solutions

Data & Analytics
AI & Machine Learning

Compensation Overview

$235k - $260kAnnually

Senior, Expert

Washington, DC, USA

Remote work stipends available.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Natural Language Processing (NLP)
Data Analysis
Requirements
  • Minimum of ten years’ management experience in leading customer success, engagement manager, senior consulting roles, or equivalent experience
  • Ability to influence without authority
  • Excellent communication skills
  • Strong Public Sector network and familiarity with delivering customer success to government customers
  • Understanding of Public Sector procurement frameworks and mechanisms
  • Expertise within a specific Public Sector vertical at high growth companies/organizations
  • Demonstrated experience in data analytics to improve quality, increase customer satisfaction and drive down cost
  • Understanding of the software development lifecycle, machine learning, natural language processing
Responsibilities
  • As the customer’s trusted advisor you will partner with the customer to align use case development to requirements, mission objectives, and long-term agency strategies.
  • Partner with customers to develop training and enablement plans, lunch and learns, and other customer engagement activities that align with customer use cases.
  • Understand when to leverage Primer’s internal teams to enhance customer outcomes such as engineering, product, and the executive team.
  • Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle.
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
  • Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback.
  • Collaborate cross-functionally with Sales, Product, Marketing, and Finance/Contracting, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap.
  • Collect and analyze data, and make recommendations within the business to drive improvements for our customers.

Primer AI specializes in artificial intelligence and machine learning solutions, focusing on helping organizations optimize their data investments. The company primarily serves clients like the U.S. Government and Fortune 100 companies, processing large volumes of data from various sources, including social media and news, to provide real-time insights into rapidly changing events. Primer's technology enables efficient and effective data processing at an enterprise scale, addressing the limitations of traditional data analysis methods. This allows organizations to make informed decisions quickly and cost-effectively. Unlike many competitors, Primer emphasizes practical and trusted AI-driven solutions, generating revenue through contracts and partnerships with large organizations. The company's goal is to enhance decision-making for its clients while also prioritizing employee welfare through comprehensive benefits.

Company Stage

Series D

Total Funding

$230.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $69M Series D funding boosts Primer's growth in AI-driven data analysis.
  • Collaboration with NVIDIA Inception enhances Primer's AI capabilities with cutting-edge GPU technology.
  • Experienced leaders Erin Hawley and Joe Chang are expected to drive innovation and growth.

What critics are saying

  • Increased competition from AI startups in NVIDIA Inception may dilute market share.
  • Rapid AI advancements could render Primer's technology obsolete if not updated.
  • Reliance on U.S. Government contracts poses risks with potential policy shifts.

What makes Primer AI unique

  • Primer offers near-zero hallucination rates, setting a new industry standard for accuracy.
  • The company specializes in AI solutions for high-stakes environments like defense and government.
  • Primer's proprietary NLP technology enables real-time insights from unstructured data sources.

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Benefits

Medical, dental, & vision+

Mental health

Unlimited PTO

Parental leave

Equity

401k

Volunteering

Stipends

Career development

INACTIVE