Simplify Logo

Full-Time

Principal Customer Success Manager

Confirmed live in the last 24 hours

Primer AI

Primer AI

51-200 employees

AI and machine learning data solutions

Data & Analytics
Hardware
Enterprise Software
Social Impact
AI & Machine Learning
Aerospace
Education

Compensation Overview

$235k - $260kAnnually

Senior, Expert

Washington, DC, USA

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • Minimum of ten years’ management experience in leading customer success, engagement manager, senior consulting roles, or equivalent experience
  • Ability to influence without authority
  • Excellent communication skills
  • Strong Public Sector network and familiarity with delivering customer success to government customers
  • Understanding of Public Sector procurement frameworks and mechanisms
  • Expertise within a specific Public Sector vertical at high growth companies/organizations
  • Demonstrated experience in data analytics to improve quality, increase customer satisfaction and drive down cost
  • Understanding of the software development lifecycle, machine learning, natural language processing
Responsibilities
  • As the customer’s trusted advisor you will partner with the customer to align use case development to requirements, mission objectives, and long-term agency strategies.
  • Partner with customers to develop training and enablement plans, lunch and learns, and other customer engagement activities that align with customer use cases.
  • Understand when to leverage Primer’s internal teams to enhance customer outcomes such as engineering, product, and the executive team.
  • Regularly meet with customers to set appropriate expectations, address customer goals, determine target dates, timelines, manage customer tasks, and provide regular project updates during the onboarding and implementation phase of the customer lifecycle.
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
  • Partner with our product management and engineering teams to identify and prioritize feature development based on customer feedback.
  • Collaborate cross-functionally with Sales, Product, Marketing, and Finance/Contracting, championing customer priorities and improvement opportunities, including influencing client success initiatives within the product roadmap.
  • Collect and analyze data, and make recommendations within the business to drive improvements for our customers.

Primer AI specializes in artificial intelligence and machine learning solutions, focusing on helping organizations optimize their data investments. The company primarily works with clients like the U.S. Government and Fortune 100 companies, processing large volumes of data from various sources such as social media and news to provide real-time insights into fast-changing events. Primer's technology enables efficient data processing at an enterprise scale, addressing the limitations of traditional data analysis methods. This allows organizations to make informed decisions quickly and effectively. Unlike many competitors, Primer emphasizes practical and trusted AI-driven solutions, generating revenue through contracts with large organizations that need advanced data analysis. Additionally, Primer prioritizes employee welfare by offering comprehensive benefits, aligning with its mission to enhance safety through innovative AI solutions.

Company Stage

Series D

Total Funding

$240.5M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-22%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $69M Series D funding round positions Primer for accelerated growth and innovation in AI solutions.
  • New executive hires with extensive experience in federal and commercial sectors are likely to drive strategic growth and revenue.
  • Primer's commitment to employee well-being, including comprehensive benefits, makes it an attractive workplace for top talent.

What critics are saying

  • The competitive AI and data analytics market requires continuous innovation to maintain a leading position.
  • Dependence on large contracts with government and Fortune 100 companies could pose financial risks if these contracts are not renewed.

What makes Primer AI unique

  • Primer's focus on natural language processing (NLP) and real-time data analysis sets it apart from competitors who may not offer such specialized AI capabilities.
  • The company's strong client base, including the U.S. Government and Fortune 100 companies, underscores its reliability and effectiveness in high-stakes environments.
  • Joining the NVIDIA Inception program provides Primer with access to cutting-edge technology and expertise, further enhancing its competitive edge.

Benefits

Medical, dental, & vision+

Mental health

Unlimited PTO

Parental leave

Equity

401k

Volunteering

Stipends

Career development