Project Engineer Ops Systems

What you'll do 

• Drive the execution of site projects with the goal of updating OT end devices while keeping within DLR’s strict change management processes. 

• Ensure that trust is maintained between our team and the local site team by understanding the challenges encountered by the site and with overly clear communication. 

• Manage communication with the site teams on what work is to be done, by whom and when. 

• Collaborate with management, stakeholders, and vendors to clearly communicate project goals, schedule, progress and closeout. 

• Cooperate with others in your department to meet the groups goals. 

• Make educated decisions on what work can and should be completed by oneself and what work can and should be completed by the vendors.

• Create and update work orders in tools like MCIM and Service Now

• Create and edit work guides or method of procedures regarding the update and replacement of OT end devices

• Use tools like Smartsheet, Microsoft project and alike to update fields as progress is made.

• In many cases, execute remote firmware upgrades of OT end devices following a detailed MOP (method of procedure) using web-based and workstation-based tools issued by the Operations Systems Support team.

• Manage local OT vendors in the execution of update or replacement work by ensuring they follow the same rigorous standards we follow internally. 

• Maintain clear documentation on risks and issues encountered through the life cycle of the project. 

• Work with IT counterparts to ensure latest compliance scans are up to date with the reality on the ground. 

• Stay up to date with the latest cyber security releases to help the team identify new targets for update.

What you'll need

• Three years or more of relevant experience working with operations technology such as BMS, EPMS, or PLC systems. 

• Extensive proficiency configuring and installing OT technology (ethernet gateways, meters, protocol converters, environmental monitoring and alike)

• Bachelors degree in a technical field is desired. 

• Demonstrated excellence in executing technical projects as a subject matter expert in the technology being implemented. 

• Ability to think critically and identify risks before and during the execution of work.

• Firm understanding of critical space awareness. 

• Ability to comprehend, analyse and interpret complex project documents and to manage multiple projects simultaneously.

• Competent in the use of software products including Microsoft Word, Excel, PowerPoint, Project, and Visio. Knowledge of monitoring, control, and maintenance management systems.

• Extensive experience using tools like Modscan, pico scope and Wireshark.

• Ability to review and run reports from a Wireshark capture.

• Excellent verbal and written communication skills including the ability to present and communicate to internal customers.

• Ability to analyse and assess problems affecting critical operation of facilities, and propose solutions, at times with limited information.

• Firm understanding of how OT systems support the critical nature of data center facilities and ability to think ahead to avoid service impact. 

• Ability to document process and share lessons learned, support Runbook development for future teams to utilize in successful executions. 

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital Team

Operations Systems

Our Operations team keeps our customers’ infrastructure running safely and securely. The Ops Systems team, in which this position resides, supports our local teams through follow the sun service around the globe. In addition to global support, our team oversees and manages the update of our OT infrastructure. Lastly, we also strive to stay ahead of technology trends by acting on behalf of our users making sure product, IT and security leadership are well aware of the needs expressed by the ones we support.

What we can offer you 

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.