Full-Time
Senior Analyst
Laboratory Optimization
Updated on 9/3/2026
The Aspen Group
1,001-5,000 employees
Healthcare provider network enabling accessible care
Compensation Overview
$90k - $105k/yr
Chicago, IL, USA + 3 more
More locations: East Syracuse, NY, USA | New York, NY, USA | Illinois, USA
Hybrid
On-site work is expected within 35 miles of Chicago or 45 miles of East Syracuse; otherwise the role may be fully remote.
Bachelor's
 Business & Strategy (1) |
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- A Bachelor's degree is preferred.
- A minimum of 3–5 years of experience managing complex datasets and presenting to executive leadership is required.
- Experience managing across a matrix for execution, with strong problem-solving skills focused on identifying solutions for customers.
- Financial and analytical skills are required.
- Experience using artificial intelligence to drive efficiency and analysis.
- Experience using project management office software such as Monday.com and Smartsheet.
- Excellent verbal and written communication skills.
- The ability to balance multiple high-priority initiatives simultaneously.
- Experience using the Microsoft Suite, including executive-level summary PowerPoint decks, functional PowerPoint decks, and Excel workbooks.
- The ability to conduct up to 10–15% domestic travel.
- Analyze data to drive improvement and produce regular key performance indicator scorecards and dashboards, ensuring relevant data is shared.
- Assist internal and customer teams in identifying, planning, and implementing continuous improvement projects tied to strategic business priorities to produce savings and process improvement.
- Provide weekly, mid-month, and month-end reporting packages, including territory-, division-, and practice-level reporting packages, Aspen Labs Utilization, and Value in Cabinet metrics, to key stakeholders.
- Provide laboratory-related data, data analysis, and recommendations to laboratory stakeholders based on trends.
- Build partnerships with laboratory stakeholders and implementation teams to drive laboratory initiative prioritization and continuously deliver operational excellence.
- Partner with laboratory leadership to share feedback, trends, and opportunities for coaching at the operational field level.
- Drive end-to-end continuous improvement to achieve denture key performance indicator goals.
- Provide strategic feedback and coaching to office teams to drive initiative performance.
- Develop job aids, email templates, and stakeholder-specific reporting decks, such as practice-level performance updates, to support field and laboratory team execution.
TAG supports a nationwide network of dental and healthcare brands by providing the systems, training, and resources clinics need to run effectively and reach more patients. It operates a shared platform with Aspen Dental, Chapter, ClearChoice, WellNow, and AZPetVet, delivering brands, services, and operational support to streamline practice management and pricing transparency. Unlike firms that only sell equipment or marketing or run independent practices, TAG unites multiple care domains under one umbrella to empower providers with centralized resources. Its goal is to bring better, more accessible healthcare to more people by enabling clinicians and teams to deliver care where patients are across specialties.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
N/A
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Simplify's Take
What believers are saying
- March 10, 2026 results showed nearly double-digit revenue growth across TAG's portfolio.
- Aspen Dental's AI workflows lifted patient acceptance 12% in pilot markets.
- TAG supported more than nine million patients in 2025, signaling operating leverage.
What critics are saying
- Bloomberg reported July 6, 2026 TAG dropped WellNow's sale while lenders retained lawyers.
- A looming debt deadline forces asset sales, covenant fights, or lender control.
- If refinancing stalls, TAG's platform faces a 2026 restructuring and breakup.
What makes The Aspen Group unique
- TAG spans Aspen Dental, ClearChoice, WellNow, Chapter, and Lovet across 1,400 locations.
- Rafeh Masood joined May 14, 2026, adding consumer-brand commercialization expertise.
- ClearChoice's First Look AI simulator and 3D-printed prostheses differentiate the dental platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Company Match
Company News
The Aspen Group named a 2026 Top Workplaces winner for Culture and Excellence in three categories. Honors for Professional Development, Work-Life Flexibility and Employee Appreciation highlight TAG's investment in its people and culture CHICAGO, May 26, 2026 /PRNewswire/ - The Aspen Group (TAG), a leading healthcare support organization, today announced it has been named a 2026 Top Workplaces winner for Culture and Excellence in the categories of Professional Development, Work-Life Flexibility and Employee Appreciation. This marks TAG's first year participating in the Top Workplaces program, underscoring the strength of its culture as measured directly by employee feedback. The Top Workplaces awards are based entirely on feedback captured through a research-backed employee engagement survey, reflecting how team members experience the organization's culture. TAG's recognition in Professional Development highlights its continued investment in team members through training and education programs, including The Aspen Group University (TAG U) and the TAG Oral Care Center for Excellence. These platforms support continuous learning, career advancement and clinical excellence across TAG's network. "Our team members are at the heart of everything we do, and this recognition is especially meaningful because it comes directly from their voices," said Jacob Allen, chief human resources officer at The Aspen Group. "In our first year participating in the Top Workplaces program, recognition across professional development, flexibility and appreciation reflects our commitment to building an environment where people can grow, feel supported and do their best work. By investing in our teams through TAG U and our broader learning ecosystem, we're strengthening our ability to support clinicians and teams who expand access to care and, ultimately, improve experiences and results for patients." TAG was also recognized for Work-Life Flexibility, which celebrates organizations that provide employees with meaningful options in how and where they work, and Employee Appreciation, which honors companies that foster a culture of recognition and gratitude. While the awards are based on feedback from TAG's corporate team members, they reflect a broader commitment across TAG's family of brands, including Aspen Dental, ClearChoice Dental Implant Center, WellNow Urgent Care, Chapter Aesthetic Studio and Lovet Pet Health Care, to cultivate supportive environments where employees feel valued and empowered to support high-quality, accessible care. About TAG - The Aspen Group The Aspen Group (TAG) was built on the simple idea of bringing better healthcare to more people. TAG supports independent healthcare practices operating more than 1,400 locations in 48 states through five consumer healthcare brands: Aspen Dental(R), ClearChoice Dental Implant Center(R), WellNow Urgent Care(R), Chapter Aesthetic Studio(SM) and Lovet Pet Health Care. Combined, the companies serve more than 35,000 patients a day and more than nine million patients each year. For more information, visit teamtag.com, and follow Aspen Dental Group on LinkedIn. SOURCE TAG - The Aspen Group For further information: [email protected]
The Aspen Group (TAG), a major US healthcare support organisation, has appointed Rafeh Masood as chief commercial officer. Masood will lead commercial strategy across TAG's portfolio, including Aspen Dental, ClearChoice Dental Implant Center, WellNow Urgent Care, Chapter Aesthetic Studio and Lovet Pet Health Care. In his role, Masood will oversee brand strategy, patient acquisition, digital platforms and commercial performance as TAG expands its technology-enabled healthcare platform. The company supports over 1,400 healthcare locations across 48 states, serving more than nine million patients annually. Masood previously served as chief growth and digital officer at Royal Caribbean Group and sits on Harley-Davidson's board. He brings experience from senior roles at Bed Bath & Beyond, BJ's Wholesale Club and Dick's Sporting Goods.
The Aspen Group (TAG) appoints Rafeh Masood as chief commercial officer to advance consumer healthcare innovation and patient experience. PR Newswire Today at 5:05am PDT Veteran consumer brand and commercial leader joins TAG as the company continues expanding its technology-enabled healthcare platform CHICAGO, May 14, 2026 /PRNewswire/ - The Aspen Group (TAG), one of the largest healthcare support organizations in the United States and the platform behind leading healthcare brands including Aspen Dental(R), ClearChoice Dental Implant Center(R), WellNow Urgent Care(R), Chapter Aesthetic Studio(SM) and Lovet Pet Health Care, today announced the appointment of Rafeh Masood as chief commercial officer. Masood joins TAG as the company continues expanding its consumer-focused healthcare platform designed to improve how patients discover, access and engage with care across dental, urgent care, aesthetics and veterinary services. In his new role, Masood will lead commercial strategy across TAG's portfolio of healthcare brands with responsibility for brand strategy, go-to-market, patient acquisition, digital platforms and commercial performance. He will drive TAG's broader growth agenda through investments in digital experience and seamless consumer touchpoints that make it easier for people to choose, access and stay connected to care. "Healthcare is increasingly shaped by the expectations consumers have everywhere else in their lives - personalized experiences, easy access, and technology that removes friction," said Bob Fontana, founder, chairman and chief executive officer of The Aspen Group. "Rafeh understands how to build trusted consumer brands at scale and how to create experiences that people genuinely connect with. His leadership will help us continue advancing a more modern healthcare platform that supports both patients and providers." TAG supports more than 1,400 healthcare locations nationwide through a platform designed to help providers focus on delivering high-quality care while TAG delivers operational, technology, marketing and business support capabilities that improve the overall patient experience. Masood brings deep expertise in consumer growth, brand building and commercial transformation across scaled consumer businesses. Most recently, he served as chief growth and digital officer at Royal Caribbean Group and currently serves on the board of Harley-Davidson. He previously held senior leadership roles at Bed Bath & Beyond, BJ's Wholesale Club and Dick's Sporting Goods, where he led large-scale digital, ecommerce, marketing and customer engagement initiatives. "What drew me to TAG is the scale of the opportunity, a portfolio of brands that consumers already know and the chance to help modernize how people access and experience care," said Masood. "I am excited to join a leadership team focused on expanding access to care at scale while building a more connected commercial engine across the enterprise that brings together brand, growth, experience and technology in service of those we serve." TAG continues to invest in capabilities that strengthen both the patient and provider experience, including AI-enabled engagement tools, advanced digital technologies, learning and development programs through The Aspen Group University (TAG U), and clinical innovation initiatives like the TAG Oral Care Center for Excellence. The company's continued growth reflects broader shifts in healthcare consumer expectations, as patients increasingly seek more convenient, transparent and digitally connected experiences across every stage of their healthcare journey. About The Aspen Group The Aspen Group (TAG) was built on the simple idea of bringing better healthcare to more people. TAG supports independent healthcare practices operating more than 1,400 locations in 48 states through five consumer healthcare brands: Aspen Dental(R), ClearChoice Dental Implant Center(R), WellNow Urgent Care(R), Chapter Aesthetic Studio(SM) and Lovet Pet Health Care. Combined, the companies serve more than 35,000 patients a day and more than nine million patients each year. For more information, visit teamtag.com, and follow Theoutlookonline on LinkedIn. SOURCE TAG - The Aspen Group This is a paid placement. For further inquiries, please contact PR Newswire directly.
The Aspen Group, one of the largest healthcare support organisations in the US, has reported nearly double-digit revenue growth across its multi-brand platform spanning dental, urgent care, veterinary and aesthetics services. In 2025, TAG supported providers served more than nine million patients across 1,400 locations in 46 states. The company expanded implant training capacity by over 25% year-over-year, with several hundred doctors completing advanced surgery programmes. TAG-supported offices utilising AI diagnostic tools reported a 12% increase in patient acceptance of recommended care. ClearChoice delivered more than 50,000 3D-printed dental prostheses, whilst WellNow Urgent Care managed approximately 900,000 upper respiratory cases. Aspen Dental's network of independent practice owners grew by approximately 15% year-over-year. The funding supports continued expansion of implant capabilities and AI integration in 2026.
Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, announced The Aspen Group (TAG) earned the Brandon Hall Group(TM) Silver Award for Excellence in the 'Best Use of AI for HR' category.