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Client Success Manager
Posted on 11/27/2022
Everett, MA, USA
Experience Level
Desired Skills
  • Teamwork mentality and willingness to learn and grow
  • Curious, inquisitive, and constant desire to improve
  • Passionate about collaboration and building strong relationships, with both customers and internal teams. You thrive when working in virtual teams
  • Strong interpersonal and communication skills as well as attention to detail
  • Experience with developing and delivering training, onboarding, and analysis of program performance
  • Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail
  • Preferred to have a demonstrated experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly MS Excel/Google Sheets and PowerPoint/Google Slides), and Business Intelligence tools (Sigma, Looker, Tableau)
  • 3+ years of experience in customer facing responsibilities
  • 2+ years of previous experience in a hands-on role (pre-sales, professional services, business development, consulting) working with Enterprise Customers (Fortune 500)
  • Experience with top-tier Automotive OEs preferred
  • Automotive industry, especially connected vehicle programs and/or Technology background preferred
  • Experience with contact centers, customer care, operations, and process improvement initiatives preferred
  • Ability to travel 25% of the time
  • Project Management understanding and experience
  • BA/BS Degree or equivalent experience
  • Keycontact between Clients and Agero, building trust and driving a healthy, collaborative relationship
  • Drive weekly & monthly performance reporting with Clients to ensure SLAs and key metrics are achieved/exceeded
  • Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes
  • Intimately understand the clients, their use cases, and identify opportunities to drive new revenue growth, profitability, and efficiencies through Agero's solutions
  • Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders
  • Develop client meeting agendas, content, lead presentations and direct participation of others on the team
  • Assemble the right cross-functional teams, when required, to address any needs or resolve issues the clients may have
  • Assist with onboarding new clients, including defining project scope (SOW), integrations, solution validation, training, and post implementation support
  • Demonstrate critical thinking skills in managing complex customer issues from inception to resolution

1,001-5,000 employees

Roadside digital assistance platform
Company Overview
Agero's mission is to transform driver assistance programs for motorists everywhere. The company is committed to keep drivers safely moving forward through a powerful combination of people and technology.
  • Competitive salary
  • Flexible time off
  • 401(k) matching
  • Tuition assistance
  • Commuter benefits
  • Fully remote opportunities