Simplify Logo

Full-Time

Manager – Customer Success

Updated on 9/10/2024

Crunchbase

Crunchbase

201-500 employees

Private-company prospecting and research solutions

Consulting
Enterprise Software
AI & Machine Learning
Financial Services

Compensation Overview

$131.6k - $154.8kAnnually

+ Equity

Mid, Senior

Washington, USA + 17 more

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Marketing
Requirements
  • Experience managing customer accounts and fostering strong client relationships.
  • Ability to scale Customer Success functions.
  • Strong leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Proficient in contract evaluation, customer escalation resolution, and handling negotiations.
  • Extensive expertise in Onboarding, Renewals, Expansion, and tracking.
  • Proven experience creating Salesforce reports, analyzing data trends, and following forecasting processes.
  • Proficient with Google Office Suite or related software.
  • 3+ years of experience in Customer Success, with at least 1 year in a leadership role.
  • Bachelor's degree in Business, Marketing, or a related field preferred.
Responsibilities
  • Assist in leading a small team, promoting a culture of customer-centricity and collaboration. Provide guidance and support to ensure team members meet performance objectives.
  • Understanding and evaluating the full customer journey and identifying opportunities for enhancement as well as executing on process improvements.
  • Facilitate the onboarding process for new customers, ensuring they are set up for success with our products and services.
  • Execute strategies to drive customer product adoption and active engagement, helping customers realize the full value of our offerings.
  • Create content and journey for scaled success plus playbooks for team to execute on.
  • Monitor customer health and satisfaction, proactively addressing potential issues to prevent churn and enhance customer retention.
  • Work closely with Sales and Product teams to identify opportunities for upsell within existing customer accounts, contributing to revenue growth.
  • Monitor team performance against key performance indicators (KPIs) and work on continuous improvement efforts.
  • Build and maintain strong relationships with customers, turning satisfied customers into advocates through testimonials, case studies, and referrals.
  • Collaborate with internal teams to relay customer feedback, supporting product and service enhancements.
  • Directly supervise a team to oversee their day-to-day activities and ensure alignment with company goals and standards.
  • Conduct regular performance reviews, set clear objectives, and provide constructive feedback to foster professional development and high-quality work.
  • Play an active role in hiring new team members as needed. Develop and implement training programs to enhance team skills and knowledge.
  • Act as a mediator in resolving any interpersonal or professional conflicts within the team, ensuring a positive and productive work environment.
  • Allocate resources effectively, including managing work schedules, balancing workloads, and ensuring the team has the necessary tools and information to perform their roles efficiently.

Crunchbase offers private-company prospecting and research solutions, powered by an API that handles over 6 billion calls annually and serves 75 million users globally.

Company Stage

Series D

Total Funding

$105.7M

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-8%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $50M in funding positions Crunchbase for significant growth and expansion of its database and services.
  • The platform's comprehensive data and account-based intelligence can significantly aid businesses in building robust sales pipelines and growing revenue.
  • Crunchbase's established reputation and extensive database make it a trusted resource for businesses across various industries.

What critics are saying

  • The competitive landscape for market intelligence platforms is intense, with numerous players vying for market share.
  • Relying heavily on continuous data accuracy and comprehensiveness can be challenging and resource-intensive.

What makes Crunchbase unique

  • Crunchbase's evolution from a TechCrunch project to an API-driven database of startups and financial reports sets it apart from competitors who may not offer such comprehensive data integration.
  • The platform's focus on account-based intelligence for business development, sales, and recruiting provides a specialized tool that is highly valuable for building sales pipelines.
  • Crunchbase's growing news division adds an additional layer of real-time, relevant information that enhances its core database offerings.

Benefits

Medical, vision, & dental coverage

401k & roth plans

Paid parental leave

Free One Medical membership

Mental health days to recharge

No meeting day every Thursday

Flexible vacation policy

Generous wellness reimbursement plan

$1k allowance to build your home office

Monthly internet stipend

Monthly stipend for coffee or a quick bite with colleagues