Full-Time
Service Advisor
Schumacher Auto Group
Automotive sales, financing and service
No salary listed
Delray Beach, FL, USA
In Person
Category
 Retail (1) |
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Required Skills
Sales
Customer Service
Requirements
- A high school diploma or general education degree (GED) is required.
- At least 6 months of experience as a Service Advisor or Service Writer at a dealership is required.
- A solid performance record and strong customer satisfaction index scores are required.
- Excellent organizational and time management skills with the ability to follow through are required.
- The candidate must be self-motivated and have a strong desire to succeed.
- The candidate must maintain a professional appearance and good work ethic.
- The candidate must be able to clearly address customer queries or concerns.
- The candidate must be able to handle minor customer complaints and maintain high customer satisfaction standards.
- A valid Florida driver's license is required.
- The candidate must pass pre-employment background-check and drug-testing requirements.
- The candidate must work an 8-hour day shift.
Responsibilities
- Oversee the day-to-day operations and flow of the service drive.
- Promptly greet customers and assist them with questions or concerns about scheduled maintenance, mechanical service, or factory warranty service.
- Serve as a liaison between customers and technicians and resolve questions or other matters.
- Advise customers about necessary routine-maintenance service.
- Help identify mechanical problems by questioning customers or conducting a visual inspection or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
- Prepare repair orders showing time, cost, and labor estimates for service.
- Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
- Explain the work performed and repair-order charges to the customer.
- Obtain customer and vehicle data before arrival when possible.
- Greet customers in a timely and friendly manner and obtain vehicle information.
- Review service history, inspect vehicles, and recommend additional needed service.
- Advise customers on vehicle care and the value of maintaining vehicles according to manufacturer specifications.
- Provide complete and accurate written cost estimates for labor and parts.
- Establish the promised completion time and check with the dispatcher when necessary.
- Obtain the customer's signature on the repair order and provide a copy.
- Establish the customer's payment method and obtain credit approval when necessary.
- Check repair progress throughout the day.
- Contact customers about changes in estimates or promised times, explain cost and time requirements, and obtain authorization before additional repairs are performed.
- Perform additional duties assigned by management.
Desired Qualifications
- Customer service experience is preferred.
- Previous sales or negotiation experience is a plus.
- Experience with CDK is preferred, although training may be provided.
Schumacher Auto Group operates franchised automotive dealerships in South Florida. Its locations sell new and pre-owned vehicles from multiple manufacturers while providing financing, leasing, parts, maintenance and repair. Sales consultants, technicians and customer-service teams support drivers before and after purchase across North Palm Beach, West Palm Beach and Delray Beach. The group is a regional vehicle retailer and service network rather than an automaker, with each dealership representing specific brands under shared ownership and management.
Company Size
N/A
Company Stage
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Total Funding
N/A
Headquarters
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Founded
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