Full-Time

Cloud Support Engineer

Confirmed live in the last 24 hours

CoreWeave

CoreWeave

501-1,000 employees

Cloud provider for GPU-accelerated workloads

Data & Analytics
Enterprise Software
AI & Machine Learning

Compensation Overview

$75k - $110kAnnually

Junior, Mid

Livingston, NJ, USA + 3 more

More locations: New York, NY, USA | Bellevue, WA, USA | Sunnyvale, CA, USA

Hybrid workplace; in-office presence required.

Category
Customer Support
Customer Success & Support
Required Skills
Kubernetes
Python
Docker
Linux/Unix
Requirements
  • You're an excellent communicator (both written and verbal)
  • You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
  • You have a working knowledge of basic Linux system administration, networking, and storage
  • You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines
  • You're familiar with High-Performance Computing (HPC) system administration
  • You have some experience with Kubernetes & Docker
  • You're proficient with Shell and/or Python scripting
  • You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
  • You have some experience with Windows sysadmin
Responsibilities
  • Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
  • Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
  • Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment.
  • Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
  • Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
  • Drive customer communication during critical events
  • Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Assist with the training and development of new hires
  • Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
  • Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams

CoreWeave provides cloud computing services that focus on GPU-accelerated workloads, which are essential for tasks requiring high computational power like Generative AI, Machine Learning, and VFX rendering. Their services allow clients to access powerful computing resources without needing to invest in expensive hardware, operating on a pay-as-you-go model. This flexibility is particularly beneficial for tech companies, film studios, and enterprises that need scalable solutions. CoreWeave's infrastructure is built on a bare metal serverless Kubernetes platform, which enhances performance while minimizing operational burdens for clients. By offering a variety of NVIDIA GPUs, they enable clients to optimize performance and costs based on their specific needs. The goal of CoreWeave is to provide efficient and scalable cloud computing resources tailored to industries that demand high-performance computing.

Company Stage

N/A

Total Funding

$2.3B

Headquarters

New York City, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

53%

1 year growth

174%

2 year growth

842%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $1.1 billion in funding positions CoreWeave for aggressive growth and innovation in the AI and HPC sectors.
  • The appointment of former AWS executive Chetan Kapoor as Chief Product Officer brings valuable expertise and leadership to drive product strategy during a hypergrowth phase.
  • CoreWeave's $2.2 billion investment in European data centers demonstrates their commitment to expanding global reach and meeting surging demand for AI infrastructure.

What critics are saying

  • The competitive landscape with giants like AWS launching high-core instances could pressure CoreWeave to continuously innovate to maintain its edge.
  • Rapid expansion, including significant investments in new data centers, could strain resources and operational capabilities.

What makes CoreWeave unique

  • CoreWeave specializes in GPU-accelerated workloads, setting it apart from general cloud service providers like AWS and Azure.
  • Their fully managed, bare metal serverless Kubernetes platform offers high performance with reduced operational burden, a unique selling point in the cloud computing market.
  • CoreWeave's strategic partnerships, such as with Bloom Energy for on-site power generation, enhance their infrastructure's reliability and sustainability.

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