CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry’s fastest and most flexible infrastructure. CoreWeave builds cloud solutions for compute intensive use cases — VFX and rendering, machine learning and AI, batch processing, and Pixel Streaming — that are up to 35 times faster and 80% less expensive than the large, generalized public clouds. Learn more at www.coreweave.com.

Please note that this is a 24/7 team. You will be asked to select your preferred shift(s) below.

As a CoreWeave Cloud Support Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications. You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud, network, and/or system issues. You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients’ jobs.

What You’ll Do:

Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment.
Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
Drive customer communication during critical events
Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
Drive projects that improve support-related processes and our customers’ technical support experience
Assist with the training and development of new hires
Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams

Who You Are:

You’re an excellent communicator (both written and verbal)
You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
You have a working knowledge of basic Linux system administration, networking, and storage
You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines
You’re familiar with High-Performance Computing (HPC) system administration
You have some experience with Kubernetes & Docker
You’re proficient with Shell and/or Python scripting
You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
You have some experience with Windows sysadmin

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,000/year to $110,000/year. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Hybrid Workplace

Successful candidates will be expected to attend onboarding training at our NJ Headquarters for up to 2 weeks within their first month of employment, with subsequent quarterly travel requirements of 1 week duration.

If you reside within a 30-mile radius of our New Jersey, New York, Philadelphia, Sunnyvale or Bellevue offices, we’re excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

Be Curious at your Core
Act like an Owner
Empower Employees
Deliver Best In-Class Client Experience
Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Benefits

We offer a competitive salary and benefits, including:

Medical, dental and vision insurance - 100% paid for the employee
Company paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Tuition Reimbursement
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our offices
A casual work environment
Work culture focused on innovative disruption

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].

Compensation Overview

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