Cloud Support Engineer
Confirmed live in the last 24 hours
CoreWeave

201-500 employees

Specialized cloud provider offering high-performance GPU compute resources
Company Overview
CoreWeave is a specialized cloud provider that offers a broad range of high-performance GPU compute resources, making it a leader in the industry for compute-intensive tasks such as VFX and rendering, machine learning, and AI. As an NVIDIA Elite Cloud Solutions Provider, the company provides reliable, on-demand access to GPU resources, which has resulted in significant cost savings and performance improvements for its clients. CoreWeave's commitment to delivering world-class results and its ability to quickly and easily scale resources makes it an ideal workplace for those seeking to work at the forefront of cloud computing technology.
AI & Machine Learning
Data & Analytics
Hardware
B2B

Company Stage

Series B

Total Funding

$3.3B

Founded

2017

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

56%

1 year growth

250%

2 year growth

723%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kubernetes
Python
Communications
Linux/Unix
CategoriesNew
IT & Security
Requirements
  • Excellent communication skills (written and verbal)
  • Working knowledge of basic Linux system administration, networking, and storage
  • Understanding of distributed computing environments and methodologies
  • Familiarity with High-Performance Computing (HPC) system administration
  • Experience with Kubernetes & Docker
  • Proficiency with Shell and/or Python scripting
  • Solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
  • Experience with Windows sysadmin
Responsibilities
  • Maintain high customer satisfaction by following support center best practices
  • Monitor and triage the support queue to maintain or exceed Service Level Objectives (SLOs)
  • Resolve technical incidents and escalations with effective communication
  • Perform internal classification of support requests and document classes of problems
  • Drive customer communication during critical events
  • Identify, maintain, and create documentation for troubleshooting workflows
  • Drive projects to improve support-related processes and customer technical support experience
  • Assist with the training and development of new hires
  • Plan, organize, and manage tasks, resources, and timelines across teams
  • Provide high-touch assistance to highest Tier customers and act as an advocate for their issues
Desired Qualifications
  • Experience with storage volumes, private networks, load balancers, and virtual machines
  • Knowledge of market location-based compensation factors
  • Experience with market-based compensation factors