Senior Operations Manager

At Carvana, we sell cars but we aren’t car salesmen.  Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period. To make sure our car’s are in first-rate condition,  we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. 

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. 

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

About the team and position

The Inspection Center General Manager is responsible for the overall performance of the center. Providing leadership for up to 500 associates working multiple shifts in a lean manufacturing environment. Maintaining a culture of continuous improvement and high associate engagement while ensuring the facility meets quality, production, and cost objectives.

What you’ll be doing

Leadership 30% 

• Leads strategic planning to ensure the facility will have the capability to meet future demands.
• Provides strategic vision and guidance to the location
• Ensures management beliefs and behaviors are in line with the Carvana culture
• Frequent visits to the shop floor to ensure connection with the realities of the business and model leadership behaviors throughout the organization
• Positively challenge and engage the team to continuously improve quality production and cost performance
• Live the Carvana values

Production Management 30%

• Lead production planning for the Inspection Center
• Ensure the Inspection Center has adequate capacity to meet production targets
• Oversee weekly performance review meetings for each area and report out on the Inspection Centers performance
• Identify problems impacting the Inspection Center’s performance. Prioritize problems, allocate resources, and ensure the resolution of issues
• Ensure operating standards such as standardized work, operating rules, 5S, and visual management tools are consistently executed
• Ensure compliance with all health and safety and loss prevention guidelines

People Management 30%

• Participate in the selection and hiring process, ensure a pipeline of associates to fill current and future positions
• Maintain a bench of candidates for each leadership position
• Ensure progression path training and certification process is consistently executed
• Model effective teamwork and ensure it’s embraced at all levels of the organization
• Provide competency-based feedback and ensure leaders throughout the organization are also providing appropriate feedback
• Mentor reconditioning managers

Continuous Improvement 10%

• Lead the selection of continuous improve events, allocate resources to support events, and hold the team accountable for results
• Participate in and lead continuous improvement efforts
• Train and mentor reconditioning managers on problem-solving
• Other duties as assigned.

What you should have

• Minimum of 8 years of management experience either in automotive or a lean manufacturing environment leading multiple work groups
• A valid driver’s license 
• A clean driving record with no more than two moving violations or DUI’s in the last three years
• Knowledge of lean manufacturing principles
• Proven track record of leading and developing associates
• Proven ability to obtain project deliverables and company metrics
• Ability to work a flexible work schedule
• An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)

• Excellent communications skills, oral and written
• Ability to work with and through teams to achieve results
• Strong analysis and decision making ability
• Proficient computer skills

What we’ll offer in return

• Full-Time Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• Must have a valid driver's license 
• A clean driving record with no more than two moving violations or DUI’s in the last three years
• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Will be required to use personal protective equipment to prevent exposure to hazardous materials
• May be requested to work overtime and weekends for special programs and events.
• Frequent standing and sitting with varying periods of each
• May at times require working different shifts
• Lift up to 40 pounds frequently
• Walk up to three miles each day

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.