Full-Time

Field Service Representative

Confirmed live in the last 24 hours

Solenis

Solenis

1,001-5,000 employees

Specialty chemicals for water-intensive industries

Consulting
Industrial & Manufacturing

Junior, Mid

Remote in UK

Position is remote but covers postcodes in North West & North Wales.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Customer Service
Excel/Numbers/Sheets

You match the following Solenis's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong communication and listening skills
  • Technical ability
  • IT literacy (Excel, SFDC)
  • Computer basic or literate
  • Proven track record of Servicing customers and site maintenance
  • Proven track record of delivering service excellence to customers
  • Full UK Driving Licence
Responsibilities
  • Provide service support to sites of selected Strategic Acc. and National Key Accounts as directed by service plan and in accordance with applicable Contract(s).
  • Work in collaboration with the National Account Team and Internal Account Team to ensure that National / Internal Account call objectives are delivered consistently and to a high standard across the Customer
  • Conduct or assist with simple installations
  • Complete preventative maintenance actions required
  • Hold technical training sessions and audits, also support the sales organisation during demonstrations (if needed)
  • Monitor consumption and use of competitor products during site visits
  • Maintain optimum calibration levels and product performance
  • Liaise with relevant site personnel to report back findings
  • Identify customer needs incl. up/ cross-sell opportunities and inform the Sales team responsible (TAM/Internal Sales Team/NAM) on those needs, as well as service visits conducted, irregularities etc.
  • Minimise equipment downtime by utilising remote diagnosis and remote fix tools
  • Regularly update and maintain a record of all activities using Salesforce (Youreka) to monitor and track calls and allow accurate reporting back to the customer
  • Support the onboarding of new Business wins where required; supporting the rollout alongside sales support to optimise customer satisfaction.
Desired Qualifications
  • Territory experience an advantage
  • Experience of cleaning and hygiene industry and/or industry sectors served by Diversey (desirable)

Solenis produces specialty chemicals for industries that use a lot of water, such as pulp and paper, oil and gas, and mining. Their products help clients manage water treatment and improve their processes. Solenis offers tailored chemical solutions and services, including performance monitoring and consulting, to address specific challenges faced by large industrial operations. After merging with Diversey, they expanded their offerings to include cleaning and hygiene solutions. What sets Solenis apart from competitors is their focus on sustainability, helping clients reduce their environmental impact while maintaining efficiency and meeting regulations. The goal of Solenis is to support clients in achieving operational efficiency and sustainability in their water-intensive processes.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

Wilmington, Delaware

Founded

1907

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Beatbot opens new revenue streams in the consumer market.
  • Collaboration with HEIDELBERG aligns with demand for sustainable packaging solutions.
  • Potential IPO in 2025 could provide capital for expansion and new technologies.

What critics are saying

  • Over-reliance on partnerships may limit Solenis' control over product development.
  • Chemical sector's historical IPO struggles pose a risk to Solenis' 2025 IPO plans.
  • Lilleborg acquisition may lead to integration challenges in aligning corporate cultures.

What makes Solenis unique

  • Solenis offers tailored chemical solutions for complex water treatment challenges.
  • The Diversey merger expanded Solenis' portfolio to include cleaning and hygiene solutions.
  • Solenis focuses on sustainability, helping clients reduce environmental footprints and comply with regulations.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company News

PR Newswire
Nov 12th, 2024
Beatbot Partners With Solenis To Bring Innovative Pool Care Solutions To Retail Stores

Beatbot's Advanced Robotic Pool Cleaners Now Available Through Solenis' Dealer Network RICHMOND, Texas, Nov. 11, 2024  /PRNewswire/ -- Beatbot, the brand behind the world's most innovative pool-cleaning robots, is excited to partner with Solenis to bring Beatbot's cutting-edge pool-cleaning technology to over 1,000 physical retail stores

Paper Market
Sep 19th, 2024
Solenis and HEIDELBERG Collaborate To Develop Print-Applied, Eco-Friendly Barrier Coatings for Paper Packaging

Solenis and HEIDELBERG collaborate to develop print-applied, eco-friendly barrier coatings for paper packaging.

Packaging Strategies
Sep 17th, 2024
Solenis and HEIDELBERG Partner to Integrate Barrier Coatings for Paper Packaging

Solenis, a leading producer of specialty chemicals, is collaborating with Heidelberger Druckmaschinen AG (HEIDELBERG), an innovative technology company with a leading position in the global printing industry, to advance a more cost-effective way of integrating barrier coatings for paper packaging directly within the existing flexographic printing process.

Technical.ly
Jul 23rd, 2024
Delaware Daily Roundup: Harris’ Wilmington Hq Campaign Speech; $90M Dover ‘Super-Plant’; So Many Gen Z Freelancers

Money Moves: Grants for education and housing. WSFS Bank’s charitable foundation recently granted half a million dollars to two local nonprofits: TeenSHARP won $200,000 to help underresourced teens get into college, and Be Ready was awarded $300,000 to expand affordable housing on Wilmington’s West Side. Plus, DuPont acquired another medical device company, a packaging “super-plant” opened in Dover, sports tourism got a $11.3M boost and more in my latest Money Moves roundup

PR Newswire
Jul 17th, 2024
Phabuilder Collaborates With Solenis And Hengxin

BEIJING, July 17, 2024 /PRNewswire/ -- Solenis & PhaBuilder: Cooperate on Green InnovationIn June 2024, Beijing, China, Solenis, a leading global producer of specialty chemicals for water-intensive industries, has signed an agreement with Beijing PhaBuilder Biotechnology Co., Ltd., (hereinafter referred to as PhaBuilder), an innovative synthetic biology enterprise, to collaborate on further developing key PHA (Polyhydroxyalkanoate) - based technology for the paper packaging market.This is PhaBuilder Inside - Let us introduce how the factory transforms microorganisms to PHA (an eco-friendly biomaterial) through bio-fermentation."The global agreement between Solenis and PhaBuilder will enable unique technology to the paper packaging market", said William (Bill) Kuecker, Senior Director, Global Strategic Marketing at Solenis, "to meet the growing needs of more sustainable solutions for the packaging industry.""This strategic cooperation will help enhance the application of PHA-based materials," said Ms. Sherry Xu, President of PhaBuilder, "the newly developed technology will ultimately reduce the impact on the environment, bringing a greener and more sustainable future.""I'm delighted to witness the strategic agreement signing between Solenis and PhaBuilder," said Ed Connors, President of Global Business and Consumer Solutions at Solenis, "Solenis has been committed to improving our sustainability - and the sustainability of our customers. This agreement is a new milestone in our demonstration to the sustainable strategic vision."Using PhaBuilder PHA Products, Hengxin obtained the World's First Certificate for PHA coated Paper ProductAlso in June 2024, DIN Germany announced that Hefei Hengxin Life Science and Technology Co., Ltd. (hereinafter referred to as Hengxin) has obtained the world's first DIN certificate of PHA coated paper products. Chairman Yan Deping of Hengxin stated that this achievement is the result of years of research, continuous innovation, and pursuit of excellence by Tsinghua University, PhaBuilder, and Hengxin. This product not only has excellent physical properties and environmental benefits, but also has made a significant breakthrough in the processing techniques, filling the gap in PHA market.PHA is a green and sustainable material manufactured through green and low-carbon bio-fermentation