Full-Time
Service Delivery Manager
Applications
Posted on 11/4/2025
PerkinElmer
5,001-10,000 employees
Analytical instruments and software for health
No salary listed
Pune, Maharashtra, India
In Person
 Operations & Logistics (8) |
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- Complete application onboarding proof of concept (PoC) and validate systematic application onboarding process for scalability and further rollout
- Systematically onboard applications into CMDB, capturing required information like support information and ownership
- Service desk backlog review for incidents and closure campaign with measurable KPIs to reduce aged tickets
- Establish service catalog and resolution time standards for service requests for applications scope
- Design and document VIP/White Glove support processes (define qualifications, changes, and prioritization)
- Maintain and enhance service management applications (IT Service Management tools, monitoring systems, automation platforms)
- Configure workflows and processes within service management tools
- Implement automation solutions to reduce manual tasks and improve efficiency
- Generate reports and dashboards for service performance metrics
- Support integration between various service management platforms
- Ensure data integrity and consistency across all service management applications
PerkinElmer provides analytical instruments, software, and services for the life sciences, diagnostics, and environmental health markets. Customers use these tools to collect and analyze data through a combination of hardware, consumable supplies, and software licensing. Unlike many competitors, the company integrates a global service network with a focus on sustainability by designing products that reduce waste and energy consumption. Its goal is to improve human and environmental health by helping laboratories and industrial companies achieve more efficient and accurate scientific results.
Company Size
5,001-10,000
Company Stage
Acquired
Total Funding
$2.5B
Headquarters
Shelton, Connecticut
Founded
1937
Simplify's Take
What believers are saying
- Project Farma and Covaris acquisitions expand biopharma services and sample preparation capabilities.
- LABWORKS LIMS 6.1 zero-footprint web client improves laboratory informatics accessibility and deployment.
- Middle East expansion via Emphor DLAS partnership introduces solutions to UAE and Qatar.
What critics are saying
- Shelton facility closure and 68 layoffs risk supply chain disruption for consumables.
- New Mountain Capital's 5-7 year exit window pressures EBITDA targets, threatening R&D investment.
- Thermo Fisher and Agilent's integrated ecosystems outpace PerkinElmer's narrower analytical platform scope.
What makes PerkinElmer unique
- OneSource platform consolidates instruments, consumables, and lab services into unified offering.
- 90-year heritage and global presence across 150 countries in analytical solutions.
- New CEO Stubblefield brings 30+ years life sciences experience from Avantor leadership.
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Benefits
Remote Work Options
Company News
Perten, a PerkinElmer company specialising in food quality control solutions, has opened a Process NIR Center of Excellence at its Stockholm headquarters. The facility is designed to help food manufacturers adopt near-infrared technology for real-time process monitoring and quality control. The centre offers live demonstrations of Perten's benchtop, in-line and on-line NIR analysers using real samples, helping customers transition from traditional laboratory testing to continuous measurement. The facility supports collaborative development across various food sectors, including grains, cereals, dairy processing, snack foods and edible oils. Managing Director Paul Morrison said the centre enables customers to achieve tighter process control, reduced waste and improved margins. The facility complements Perten's global network of technical support and maintains an extensive library of validated calibrations for faster deployment.
Analytical equipment maker PerkinElmer is closing its Bridgeport Avenue factory in Shelton and laying off 68 people in the process, company officials informed representatives of the Connecticut Department of Labor on Tuesday.
PerkinElmer, a global leader in analytical solutions and specialized services for (bio)pharma, applied and food markets, today announced the acquisiti
PerkinElmer acquires Project Farma, expanding its OneSource professional services offering for the life sciences industry.
When Max Krakowiak was promoted to CFO of PerkinElmer in September 2022, the company was a mere eight months away from a divestiture of its oldest business and a rebranding of its other, more growth-oriented divisions.