Facility Service Manager

It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with the largest self-storage company in the world and find out why so many of our employees recommend us as a great place to work. 

Job Summary

The Facility Service Manager leads the facility management function for a multi-site portfolio of properties within the Columbia, Maryland and Baltimore, Maryland areas and ensures the safety, security, and overall condition of the Extra Space Storage portfolio remains at the highest standards. Leads and manages all activities related to facility maintenance and capital improvements while providing exceptional support and facilities training to achieve operational objectives of each property. Partners directly with the Divisional Vice President of operations as a key member of the divisional support staff.  Works closely with district management and site staff, assessing facility conditions and development of multi-year strategies to maintain and enhance the physical plant assets at each property.  Develops scope of work, estimates budgets, competitively bids, contracts, and manages timelines, communication, and spending for all capital projects within the region.

Primary Responsibilities

• Partner with operations and cross functional teams of internal stakeholders, vendors, and consultants to develop and deliver outcomes that meet success criteria.

• Manage capital projects, training, and communications as required to support business requirements.

• Develop and manage programs and effective property management strategies by leveraging technology, teamwork, attention to detail, and innovation to ensure delivery of business requirements.

Job Specifications

• Travel regularly to build relationships with operations partners and inspect property conditions to ensure safety, security, and facility standards are well maintained.

• Provide effective leadership and training on proper care and maintenance of the facility to operations staff.

• Provide effective capital project management through the development of scope of work documents for projects and soliciting bids to obtain the highest quality and cost combination value.

• Manage and maintain strong vendor partnerships with qualified, licensed regional vendors and manage contract administration in compliance with all company policies.

• Provide regular communication of project schedules, updates, and completion status of capital projects.

•  Verify the completion of work to ensure business results are achieved in compliance with company standards.

• Maintain detailed, current, and accurate project files and records including tracking of all projects, invoice management and accounting in compliance with approved budgets.

• Develop and gain alignment on the annual capital facilities budget for each property including documentation of future needs and assist in developing multi-year strategies for capital reserves and budget forecasting.

• Review, track, and approve unplanned work orders and invoices to ensure compliance with company standards, policies, budgets, and guidelines.

• Manage and support disaster preparedness and disaster response to property damage including damages from fires, hurricanes, and other natural or man-made disasters.

• Provide training and coaching to operations staff to reduce unnecessary expenditures by building knowledge around facility maintenance, vendor management, and cost controls.

• Regularly monitor damaged off-line units and provide support to immediately repair damaged units quickly and efficiently and return them to rentable condition.

• Multitask effectively to execute several simultaneous competing priorities and initiatives at various stages of development and execution.

• Perform other facility-related development, training and departmental duties as assigned.

Education and Experience

• Bachelor’s degree in business, construction, engineering, or related field preferred plus 5-7 years’ related experience or accredited education, training or an equivalent combination of education and experience considered. Professional certifications in facilities, project management or construction a plus.

• Working knowledge of facility or construction trades with the ability to evaluate quality of work in compliance with trade standards and building codes.

• Highly proficient in all current business software applications. Experience with project management software and computerized maintenance platforms a plus.

• Demonstrated excellence in organizational and time management skills with the ability to maintain a high degree of accuracy while setting own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.

• Demonstrated ability to maintain a high degree of confidentiality, judgment, and discretion including the ability to use tact, diplomacy, and professionalism to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems on a consistent and continuing basis.

Working Conditions/Physical Demands

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Business travel approximately 50% of the time or as needs dictate.  Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

We pride ourselves on hiring top talent and provide the following benefits and more: 

• Well defined career paths

• Great work/life balance and hybrid work schedule

• Medical, dental, and vision benefits

• Health Savings Account (HSA) or Flexible Spending (FSA)

• Company paid Life, AD&D, and Short- & Long-Term Disability

• 401K with company match after 90 days of service

• Holiday pay and paid time off

• Extensive wellness program and various employee discount programs

• Personal health advocate