Full-Time
Software Support Specialist
Mid-Shift
Confirmed live in the last 24 hours
Vermont Information Processing
201-500 employees
Software solutions for beverage industry management
Entry, Junior
Burlington, VT, USA
Hybrid - will be required to report to our office in Colchester, VT.
You match the following Vermont Information Processing's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Excellent communication skills - verbal & written
- Strong ability to analyze and solve problems
- Attention to detail and accuracy
- Detail oriented and ability to maintain data confidentiality
- Reliable & dependable
- Ability to multitask under pressure
- College degree and at least one year of customer service experience preferred
- Must be able to work the mid-shift. Preferably 11:00AM - 8:00PM
- Work directly with customers by email or phone
- Respond promptly to customer inquiries in a professional manner
- Obtain and evaluate all relevant information to handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Serve as liaison between the customer and various internal departments
- Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
- Follow up on customer communications and interactions
- Knowledge of the distribution industry is a plus
Vermont Information Processing (VIP) provides technology solutions specifically designed for the beverage industry, including brewers, wineries, spirits suppliers, and non-alcoholic beverage brands. Their software helps businesses manage distribution, sales, and warehouse operations more effectively. VIP's products address challenges like SKU proliferation by offering tools such as warehouse management systems, sales reporting, analytics, data collection, and pricing strategies. These solutions enable clients to optimize their operations, enhance decision-making, and increase sales. Unlike competitors, VIP focuses exclusively on the beverage sector, leveraging deep industry knowledge to deliver tailored services. The company's goal is to help clients transform their business data into actionable insights, leading to improved efficiency and cost savings.
Company Stage
N/A
Total Funding
N/A
Headquarters
Colchester, Vermont
Founded
1972
Simplify's Take
What believers are saying
- AI-driven demand forecasting aligns with VIP's focus on operational efficiency.
- DTC sales channels offer VIP opportunities to integrate traditional and new distribution models.
- Sustainability trends drive demand for VIP's resource-tracking and optimization tools.
What critics are saying
- Emerging competitors with AI-driven analytics could disrupt VIP's market share.
- DTC sales channels may reduce demand for VIP's traditional distribution solutions.
- Stricter data privacy regulations could increase VIP's compliance costs.
What makes Vermont Information Processing unique
- VIP specializes in tailored software for the beverage industry's unique challenges.
- VIP's solutions address SKU proliferation, a key issue in the beverage sector.
- VIP offers deep industry knowledge and innovative solutions for beverage distributors.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Parental Leave
Hybrid Work Options
Unlimited Paid Time Off
Paid Vacation
On-site Child Care Center (VT)
On-site Fitness Center (VT)
On-site Health Clinic (VT)
Discounted Gym Memberships
Combined Time Off and Floating Holidays
Flex and Hybrid Schedules
401(k) Retirement Plan
401(k) Company Match
ESOP (Employee Stock Ownership Plan)
Profit Sharing