Full-Time

Software Support Specialist

Mid-Shift

Confirmed live in the last 24 hours

Vermont Information Processing

Vermont Information Processing

201-500 employees

Software solutions for beverage industry management

Data & Analytics
Consumer Software

Entry, Junior

Burlington, VT, USA

Hybrid - will be required to report to our office in Colchester, VT.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Excellent communication skills - verbal & written
  • Strong ability to analyze and solve problems
  • Attention to detail and accuracy
  • Detail oriented and ability to maintain data confidentiality
  • Reliable & dependable
  • Ability to multitask under pressure
  • College degree and at least one year of customer service experience preferred
  • Must be able to work the mid-shift. Preferably 11:00AM - 8:00PM
Responsibilities
  • Work directly with customers by email or phone
  • Respond promptly to customer inquiries in a professional manner
  • Obtain and evaluate all relevant information to handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Serve as liaison between the customer and various internal departments
  • Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
  • Follow up on customer communications and interactions
Desired Qualifications
  • Knowledge of the distribution industry is a plus
Vermont Information Processing

Vermont Information Processing

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Vermont Information Processing (VIP) provides technology solutions specifically designed for the beverage industry, including brewers, wineries, spirits suppliers, and non-alcoholic beverage brands. Their software helps these businesses manage distribution, sales, and warehouse operations more effectively. VIP's products address challenges like SKU proliferation by offering tools such as warehouse management systems, sales reporting, analytics, data collection, and pricing strategies. These solutions enable clients to optimize their operations, enhance decision-making, and increase sales. Unlike many competitors, VIP focuses exclusively on the beverage sector, leveraging its deep industry knowledge to deliver tailored solutions that drive operational efficiency and cost savings. The company's goal is to empower beverage distributors and suppliers with actionable insights from their business data, helping them remain competitive in a dynamic market.

Company Stage

N/A

Total Funding

N/A

Headquarters

Colchester, Vermont

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven demand forecasting aligns with VIP's focus on operational efficiency.
  • DTC sales channels offer VIP opportunities to integrate traditional and new distribution models.
  • Sustainability trends drive demand for VIP's resource-tracking and optimization tools.

What critics are saying

  • Emerging competitors with AI-driven analytics could disrupt VIP's market share.
  • DTC sales channels may reduce demand for VIP's traditional distribution solutions.
  • Stricter data privacy regulations could increase VIP's compliance costs.

What makes Vermont Information Processing unique

  • VIP specializes in tailored software for the beverage industry's unique challenges.
  • VIP's solutions address SKU proliferation, a key issue in the beverage sector.
  • VIP offers deep industry knowledge and innovative solutions for beverage distributors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Parental Leave

Hybrid Work Options

Unlimited Paid Time Off

Paid Vacation

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Discounted Gym Memberships

Combined Time Off and Floating Holidays

Flex and Hybrid Schedules

401(k) Retirement Plan

401(k) Company Match

ESOP (Employee Stock Ownership Plan)

Profit Sharing