Head of Product
Conversational AI for Customer Service
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- 8+ years of experience in product management for complex, end user-facing products, with at least 2+ years in shipping B2B SaaS products, preferably to mid-market customers
- Experience with freemium business models
- An analytical and metrics driven work style
- An ability to work well with designers, engineers, R&D staff, solutions engineers and data scientists
- Proven experience thriving in a global work environment and with a global team
- Self motivated, detail oriented, responsible and timely team player with outstanding written, verbal, presentation and collaboration skills
Responsibilities
- Establish product requirements and roadmap through engagement with customers, the executive team, sales/CX, marketing, R&D, design, and engineering teams
- Cross-functionally lead a diverse, global product and engineering team to ship a complex, advanced NLP product
- Work alongside sales and business development on strategic relationships with strategic distribution partners
- Coordinate and lead work streams across product, R&D, and solutions
Desired Qualifications
- Experience in product management for AI based products
- Experience in product management for customer service solutions