Property Manager

Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers. 

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.  Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.  At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Property Manager will be an integral member of the Toronto Multi-Family team focused on the management of urban, multi-residential properties, providing elevated service and resident experiences. The Property Manager is responsible for the operations, and coaching & development of their team. They are accountable for driving the financial goals and exceeding quality standards. The successful candidate will thrive in a fast-paced environment, be a self-starter and have a passion for providing exceptional resident experiences. In this role, the Property Manager provides exceptional leadership in the areas of service and resident relations to ensure alignment with the company mission, vision and values. They are responsible for creating and maintaining alignment and collaborative relationships with each business partner at Tricon.

Essential Duties and Responsibilities:

Operations

• Ensure the smooth running of our community in accordance with the highest standards of personal, professional, and ethical conduct.

• Oversee all aspects of the business for the properties, including team management, lease administration, Resident Experience, budgeting, forecasting, reporting, collections, evictions, renewals, contract management, expense control, hiring, training, etc. 

• Responsible for ensuring all Tricon policy and procedures are executed to an exceptional standard.

• Ensure repairs and maintenance as well as preventative maintenance is scheduled and completed in a timely manner.

• Perform and document inspections and routinely follow-up to ensure all deficient items are identified and addressed in a timely manner.

• Working with the Maintenance Manager, review suites on turnover and ensure scope of work is consistent with established policies and procedures. Ensure all deficient items are identified and addressed in a timely manner.

• Authorize work and purchase orders to approved limits.

• Knowledge of legislation pertaining to the Ontario Residential Tenancies Act, Landlord and Tenant Board , Human Rights Code, Labour Relations Act, Fire Code, Occupational Health and Safety Act.

• Ensure all trades comply with the established health and safety policy and immediately address any infractions, hazardous conditions or damaged equipment.

• Working with the Leasing Manager and Revenue Manager, ensure that renewals are optimized. 

Resident Experience

• Be a leader for the team to provide best in class service to all residents, visitors, and contractors.

• Professionally and courteously handle inquiries, feedback, complaints or concerns ensuring a high level of resident relations is maintained through regular contact and proactive attention to resident needs.

• Lead a strong customer service culture amongst the team.

• Promote a strong sense of community.

• Ensure elevated resident events are scheduled and promoted to the resident community.

• Collaborate with all departments to ensure the smooth delivery of exceptional resident service.

Leadership

• Ensure all team members are focused on Tricon’s vision and strategy - while being the leader for new initiatives and programs.

• Motivate and develop the site team and 3rd party trades, managing performance to expectations and needs of the community.

• Motivate team members for maximum individual potential and team potential.

• Responsible for ensuring that team members fulfill their responsibilities and provide timely and accurate information to departments as well as residents.

• Assist team members in resolving issues.

• Foster a culture of innovation, accountability, cooperation, and collaboration.

• Actively participate in the recruitment, training and development of staff.

• Actively participate in industry related associations to network, share experiences and acquire knowledge of industry standards and best practices.

Financial

• Prepare annual operating budgets for each property.

• Prepare monthly operating forecasts for each property.

• Accountable for delivering financial results and KPI’s against annual targets.

• Review of monthly operating statements, preparation of variance reports and any other report required for the respective properties.

• Ensure that approval of invoices is managed and maintained in a detailed manner, meeting all deadlines.

• Review vacancy / availability reports to ensure accuracy.

• Maintain an effective system of rent collection and ensure legal processes are followed.

• Ensure rent rolls are accurate prior to rent posting monthly.

Qualifications:

• Professional demeanor with a commitment to customer service.

• High degree of integrity, diplomacy, discretion, and confidentiality.

• Proven experience in conflict management and coaching.

• Excellent problem-solving abilities.

• Self-motivated individual who is proactive, takes initiative, and goal oriented.

• Flexible and adaptable to changing needs within the organization.

• Ability to operate and succeed in a fast-paced environment and manage multiple projects with competing priorities.

• Highly effective written and oral communication skills with a direct and open communication style.

Minimum Requirements:

• University or college degree with a major in real estate an asset.

• Minimum 5+ years’ experience in related property management experience.

• Proven track record of operating a luxury portfolio.

• Proven ability to manage a team as well as work independently.

• Previous experience of developing a team with 5+ direct reports.

• Strong interpersonal, sales and customer service skills.

• Ability to manage and negotiate with trades to achieve the best possible pricing.

• Strong knowledge of building systems.

• Proven track record of achieving results.

• Proven ability to communicate with people at all levels of the organization.

• Strong computer skills including Microsoft Office and Yardi an asset.

Work Schedule: Employees are expected to work onsite.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle:  coordinate hands and feet, incorporating vision and hearing, to drive safely.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada.  Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy.  We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.  Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.  At Tricon, we imagine a world where housing unlocks life’s potential.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.