I.T Helpdesk Associate
Posted on 2/9/2023

201-500 employees

Caliva is San Jose's premier cannabis dispensary and cultivation facility.
San Jose, CA, USA
Experience Level
Desired Skills
Android Development
Google Cloud Platform
Software Engineering
  • Direct interaction with staff requires strong interpersonal skills, with a “can-do” customer focused attitude, and a healthy dose of patience and understanding
  • Advanced knowledge of Windows 7, 8, and 10, 11, Apple OSX, iOS and Android OS is required
  • Ability to learn and support new applications and office hardware
  • Ability to troubleshoot basic computer hardware and software issues
  • Desire to develop new skills and grow on the job
  • Excellent verbal and written communication skills
  • Demonstrated ability to multitask and time manage
  • Must be able to adapt to a changing work environment
  • Experience working in fast-paced or startup environment; able to adapt to demands of competing work priorities
  • Work revolves around objectives, projects and priorities, not hours; must be able to work weekends, holidays, and occasional overtime as needed
  • Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule
  • Must be able to travel to other office locations
  • Ability to use computer and calculator for 8 hours or more
  • Required to have a valid driver's license
  • Must be 21 years of age or older
  • Must comply with all legal or company regulations for working in the industry
  • Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement or San Jose Police Department
  • Answer staff questions in person and via e-mail, SMS, chat, or telephone regarding all company supported applications. Ecomm, ERP, Microsoft O365, Google-Workspace, Google Cloud Platform and dozens of SaaS apps
  • Serve as liaison between The IT technical staff and the company at large as a primary user account admin for all user apps, including but not limited to - Active Directory, Google Workspaces, Office365, MS Office Suite, Barracuda Cloud Control, Zoom.us, Slack, LastPass, Jira, and others
  • Troubleshoot computer problems and perform software installations and configurations
  • Provide accurate classification, response, escalation, updates, and resolution of tickets via Jira Help Desk software
  • Create documentation of resolutions to common problems for future reference
  • Image and configure computing hardware
  • Maintain an accurate hardware inventory in the asset management database
  • Document procedures to identify systemic issues in the environment and report to management on the same
  • Document and track user accounts for all applications and services
  • Create how-to documents for users on commonly asked questions and publish on company intranet
  • Manage updates of IT intranet page
  • Other duties and responsibilities as assigned by management