Outlet Supervisor

Job Description

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our team in Rixos Marina Abu Dhabi. As an Outlet Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service in our food and beverage outlet.

• Oversee daily operations of the food and beverage outlet, ensuring high standards of service and customer satisfaction
• Train, motivate, and supervise staff to maintain excellent performance and adherence to company policies
• Monitor and maintain quality control for all food and beverage items served
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Manage inventory, place orders, and control costs to meet budgetary goals
• Ensure compliance with health, safety, and hygiene regulations
• Collaborate with kitchen staff to maintain menu quality and consistency
• Prepare staff schedules and manage time-off requests
• Conduct regular staff meetings to communicate updates and address concerns
• Assist in implementing marketing initiatives to drive sales and customer loyalty
• Perform administrative tasks such as reporting, record-keeping, and cash management

Qualifications

• Proven experience in restaurant or food and beverage outlet operations, with at least one year in a supervisory role
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Excellent customer service skills and a passion for delivering exceptional dining experiences
• Thorough knowledge of food and beverage service standards and practices
• Understanding of health, safety, and hygiene regulations in the food service industry
• Strong problem-solving abilities and decision-making skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic is a plus
• Relevant education in Hospitality Management or a related field is preferred

Additional Information