As Network & Security Operations Analyst, you’ll oversee both network and security operations for the Network Operations and Security Center. This role ensures the continuous availability, performance, and security of enterprise IT systems by leading a team responsible for network monitoring, incident management, and security threat response.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Supervise daily shift activities (10:00 PM - 06:30 AM) and coordinate with other shift analyst for a seamless handover.
• Develop, document, and enforce standard operating procedures (SOPs) for network and security incidents.
• Act as the primary escalation point for major network outages and security incidents.
• Identify areas for incident responses to be automated and tools to be optimized.
• Collaborate with Operations and engineering teams to maintain optimal service levels.

What you’ll need to succeed:

• You have an active TS/SCI clearance
• You have 5+ years of experience in a NOSC, NOC, or SOC environment.
• You have a strong knowledge and configuration experience of network monitoring (e.g. SolarWinds, PRTG, Nagios) and SIEM tools (e.g. Splunk, QRadar, ArcSight).
• You have experience managing network incidents, security events, and cyber threat response.
• You are familiar with ITIL frameworks, incident management, and service desk operations.
• You have strong troubleshooting experience with firewalls, VPNs, IDS/IPS, and cloud security (AWS, Azure, GCP).