Implementation Manager
Posted on 3/2/2023
Scalable content powered by influencers
Experience Level
Desired Skills
Sales & Account Management
  • 3-4+ years of experience in enterprise SaaS, working directly with customers to train onboard and troubleshoot SaaS products
  • Hands-on experience with integration tools like Zapier, or comparable tools
  • Natural curiosity and personal drive to find creative solutions to complex problems
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Strong excel/google sheets skillset, including the ability to clean up large datasets using formulas and shortcuts
  • The ability to identify business challenges and shape solutions that fit with our platform vision
  • A strong understanding of enterprise software products and the ability to speak fluently about software products to non-technical users and customers
  • A proven track record in delivering complex solutions at the enterprise level
  • Deep experience in delivering complex solutions at the enterprise level
  • Strong organizational skills with the ability to deliver on multiple projects at a time
  • Passionate about startups and working in a fast-paced environment
  • Lead implementations and 3rd-party integrations for Aspire's enterprise-level clients
  • Document technical requirements, schedules, goals/metrics, and customer interactions to collaborate with other account stakeholders effectively
  • Support Success Managers by providing tactical responses and strategic solutions to use cases and translating these into actionable steps for customers, including delivering customer-facing training on solutions
  • Coordinate internal resources, customer resources, and third parties/vendors for the smooth execution of each implementation project
  • Engage with customer marketing, product, and engineering teams to understand their goals for using Aspire and how the platform will fit into their marketing environment
  • Proactively identify changes we can make to our application to make our customers' lives easier
  • Work closely with Aspire's Product team to communicate key customer problems and support new feature launches
  • Successfully and effectively manage simultaneous, diverse implementation projects on schedule, within budget and with high customer satisfaction
  • Define consistent implementation methodology and templates
  • Conduct discovery consulting sessions to understand business requirements for project planning, design, resourcing, logistics, and project execution
  • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
  • Partner with the Sales team and assist in project pre-qualification and scoping to ensure that high-quality deals are sold that will lead to customer success
Desired Qualifications
  • Familiarity with CRM platforms (i.e., HubSpot, Salesforce)
  • Intermediate fluency in Microsoft Excel
  • Prior experience with Zapier (and/or similar tools)
  • Experience in the Influencer Marketing industry