Full-Time
Implementation Manager
Influencer marketing platform connecting creators and brands
Compensation Overview
$50 - $75
Mid
Remote
- 3-4+ years of experience in enterprise SaaS, working directly with customers to train onboard and troubleshoot SaaS products
- Hands-on experience with integration tools like Zapier, Automate.io or comparable tools
- Natural curiosity and personal drive to find creative solutions to complex problems
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Strong excel/google sheets skillset, including the ability to clean up large datasets using formulas and shortcuts
- The ability to identify business challenges and shape solutions that fit with our platform vision
- A strong understanding of enterprise software products and the ability to speak fluently about software products to non-technical users and customers
- A proven track record in delivering complex solutions at the enterprise level
- Deep experience in delivering complex solutions at the enterprise level
- Strong organizational skills with the ability to deliver on multiple projects at a time
- Passionate about startups and working in a fast-paced environment
- Lead implementations and 3rd-party integrations for Aspire's enterprise-level clients
- Document technical requirements, schedules, goals/metrics, and customer interactions to collaborate with other account stakeholders effectively
- Support Success Managers by providing tactical responses and strategic solutions to use cases and translating these into actionable steps for customers, including delivering customer-facing training on solutions
- Coordinate internal resources, customer resources, and third parties/vendors for the smooth execution of each implementation project
- Engage with customer marketing, product, and engineering teams to understand their goals for using Aspire and how the platform will fit into their marketing environment
- Proactively identify changes we can make to our application to make our customers' lives easier
- Work closely with Aspire's Product team to communicate key customer problems and support new feature launches
- Successfully and effectively manage simultaneous, diverse implementation projects on schedule, within budget and with high customer satisfaction
- Define consistent implementation methodology and templates
- Conduct discovery consulting sessions to understand business requirements for project planning, design, resourcing, logistics, and project execution
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Partner with the Sales team and assist in project pre-qualification and scoping to ensure that high-quality deals are sold that will lead to customer success
- Familiarity with CRM platforms (i.e., HubSpot, Salesforce)
- Intermediate fluency in Microsoft Excel
- Prior experience with Zapier (and/or similar tools)
- Experience in the Influencer Marketing industry
Aspire stands out as a leading influencer marketing platform, trusted by over 400 customers including renowned brands like Glossier and Bombas, for driving sales and achieving higher ROI with lower CPC. The company fosters a culture of excellence and transparency, with 90% of its business coming from referrals, offering full-service with no minimum spend, and ensuring maximum value with transparent pricing. Aspire's technical prowess is evident in its platform features such as Group Content Review and Real-time reporting, facilitating seamless collaboration and strategy building.
Company Stage
Series A
Total Funding
$53.2M
Headquarters
Austin, Texas
Founded
2014